AddressThe Role
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for an Team Leader who will be working with Daniella from our Inbound Team in the Warehouse.
What you will be doing
Through an understanding of the forecasts and budgets, you will plan your team’s resources including overtime hours and taking on temporary workers to ensure we maintain service levels throughout the year.
You will manage the team and plan the workload on a day to day/week to week basis to ensure that the department delivers the business requirements, whilst ensuring service levels and all KPI’s are achieved, highlighting any potential delays and issues.
You will have a clear understanding of the ability and capability of each member of your team through the measurement of productivity and performance. Conduct frequent and regular 1-1 meetings with each team member and, where appropriate, agree a training and development plan for them.
Direct the daily activity to ensure a safe, secure, clean, and fair work environment for the team and complete formal HR related meetings and documentation such as return to work interviews, holiday approvals, absence management and annual appraisals.
Build and demonstrate an in-depth operational awareness of all areas of the business, working closely with the Shift Manager sharing thoughts and ideas on how to move the site forward.
Develop, implement, and maintain effective working relationships with internal and external customers, whilst understanding and actively promoting our core values and behaviours.
What we are looking for
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.
The Inbound Team Leader role specifically requires someone with exceptional management and leadership skills with previous experience of managing a team of 15 or more within a distribution or retail environment. You’ll have excellent communication skills and will be IT literate.
What you can expect from us:
- Competitive salary and excellent bonus scheme
- A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- Our hybrid working policy means we work from the office 3-4 days per week
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)
Who we are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
