Warehouse Team Leader - Park Royal

Job Title: Warehouse Team Leader
Responsible To: Depot Manager
Contract Type: Permanent, Full-time
Salary: £27,000-£29,000
Location: Park Royal, West London
Hours of work: 37.5 hours per week, Shift basis – 5 days out of 7. Any 7.5h between 07:00 and 19:00.

About The Felix Project
The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.

Our vision is a London where no one goes hungry and good food is never wasted.

We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.

We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.

Duties and Accountabilities

The role is subject to a degree of flexibility but initially the Team Leader will be involved with the following activities:

· Managing a team of staff and volunteers to run a warehouse of chilled and ambient food

· Customer relations management of the community organisations we work with

· Proper use of our Warehouse Management System

· Physically moving stock around the warehouse on a pallet truck or by hand

· Ensuring the warehouse is clean, safe, and efficiently run

· Daily briefings to staff and volunteers of the days priorities and what to be aware of

· Carry out regular stock counts of the food we are storing

· Appropriately handle product recalls

· Day to day problem solving

· Covering Goods In, Warehouse Management Duties and Goods Out and general procedures

· Responsible for yourself and your team’s adherence to Health and Safety regulations

· Route Planning

· Training staff and volunteers

This role is primarily located at our Park Royal Depot, West London, where are wheelchair accessible. You may be asked to occasionally work in one of our other locations as part of your duties.

Person Specification

The Felix Project recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce. We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation or age.

To help us with our depot operations at we are seeking a Team Leader with exceptional organisation skills, excellent people skills, attention to detail and a positive ‘can do’ attitude’. Ideally, you will have a background in warehousing or other operational roles, however, we are willing to train people who are passionate about our cause, have an excellent work ethic, and have strong customer service skills.

Essential Criteria

· Passion for learning and improving processes as a leader and as part of a team

· Positive attitude for finding work for yourself and your team

· Attention to detail

· Committed to reducing food waste and fighting food poverty

· Proactive attitude to understanding a problem

· Flexibility and a team player

· Observant at foreseeing issues and confident at communicating appropriately to others

· Passionate about delivering a high quality service to the customer and is interested in learning the process involved in this

· To have a positive attitude to continual improvement and in-the-moment problem solving

Desirable Criteria

· Knowledge of warehousing best practices in the food sector

· Has good I.T. skills including Microsoft office and basic databases

· Excellent communication skills

· Good at prioritising own and others work. Able to create a plan

· Experience working to deadlines and under pressure

· Experience with working with neurodiverse people

· Has used a customer relations management tool before

· Confidence to drive one of our vans

· Full UK Driving Licence (with no more than 6 points) held for at least 1 year – over 21 for insurance purposes

· Experience with using a forklift

Application procedure
Please apply via our recruitment portal.

Please upload your CV and a covering letter outlining your suitability for the role (and make sure that they’re both uploaded before submitting your application).

After you have submitted your application, you have 24 hours in which you can access you application and make edits. We suggest that you complete one last proof-read after submission and double check that your CV etc. uploaded correctly.

The Felix Project can only employ applicants who currently have the right to work in the UK.

Application Timeline
We will be assessing candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Job Types: Full-time, Permanent

Pay: £27,000.00-£29,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work Location: In person