Water Treatment Service Chemist

Title:Water Treatment Service Chemist
Reports to: Area Sales Manager

Main Purpose of Job:
The Water Treatment Service Chemist is responsible to the Area/Regional Sales Manager for all sales and service activities. This role involves servicing and supporting the existing client base in line with company policies, ensuring a high level of client satisfaction, and actively seeking and developing opportunities for additional services within the client base.

Key Responsibilities and Accountabilities:

• Visit defined customer locations at an agreed frequency to sample and perform analysis on water and process systems.
• Engage in regular customer interaction to highlight findings of the analysis and any actions either taken or required by the customer.
• Conduct weekly and monthly testing/analytical service for cooling towers.
• Conduct weekly and monthly testing/analytical service for steam boilers.
• Perform analysis of closed heating and chilled systems.
• Carry out water hygiene duties as and when required.
• Ensure the legal obligations of the company are met on client sites in relation to HSE legislation, including L8.
• Maintain and develop existing and new customers through planned individual account support, ensuring a high level of customer satisfaction is achieved.
• Ensure all contracted activities are carried out in a timely manner within the existing client base, in line with company procedures and relevant legislation.
• Fully exploit all sales opportunities via collaboration with sales colleagues.
• Inform the Area Sales Manager of any problems and competitor activity within the area.
• Manage the territory effectively for service functions.
• Produce data/reports for analysis and communicate with the designated Account Manager to discuss any actions/recommendations based on results.
• Ensure the relevant “Customer Information Management” systems are maintained.
• Participate in the appropriate level of customer training.
• Absorb training as necessary and attend all courses, seminars, and training meetings arranged.

Additional Information:
These key responsibilities are not to be regarded as exclusive or exhaustive, as there may be other duties and requirements associated with the job that will need to be undertaken. The Company reserves the right to require the performance of other duties from time to time, which may be outside the normal work duties but within the capabilities of the job holder, in order to meet our obligations to our clients or other circumstances