Welcome Manager

Summary

We have an exciting opportunity to be a part of the Visitor Operations leadership team at Fell Foot.

As Welcome Manager, you will support the Senior welcome Manager in leading the team to welcome our visitors and help them enjoy their visit. As part of the leadership team, you will lead by example in responding to customer enquiries and site issues and be the face of the National Trust. You'll value good people management, and be committed to delivering outstanding customer service and achieving team budgets.

Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

Salary: GBP23868 PA. This is our anticipated salary from 1st April but is subject to final confirmation following the Trust's annual pay review process

Contract: Permanent

Interviews: 9th April

If you have any questions about this role please contact: .uk

What it's like to work here

Less than a 20-minute drive from the M6 at the southern end of Windermere, Fell Foot is one of the few places where you can access the lake. This family-friendly park attracts locals, holiday-makers and day-trippers, all looking for a great day out.

You will support the Senior Welcome Manager to ensure smooth running of the operations, working dynamically across the site, you will lead by example for great customer service and high presentation standards.

What you'll be doing

You'll support the Senior Welcome Manager in managing the team, working closely with them to develop the site offer and maintain daily operations.

You will supervise the day to day operations of the welcome areas and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You'll be using your creativity and communication skills both to inspire and motivate your colleagues, and to help provide the friendly face of the National Trust to thousands of visitors. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.

Who we're looking for

• Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment

• Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service

• Excellent organisational skills

• Confident leader, adaptable and responsive under pressure

• Ability to initiate service recovery without senior support

• Good IT skills (all MS Office)

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.