Welfare Support Assistant

A fantastic opportunity has arisen for a Welfare Assistant to join a leading occupational benevolent organisation, on a temporary basis, initially for 3 months, with likelihood of extension. For over 170 years, our client has specialised in providing help and assistance to the architectural community impacted by adverse circumstances. The charity provides support for people encountering a wide range of concerns including Money & Debt, Housing Advice, Physical health and disability, Mental health and wellbeing and Employment.

As a Welfare Assistant, you will assist the Welfare Team, working closely alongside the Welfare Lead and two Welfare Caseworkers. You will act as the first point of contact for new and existing beneficiaries, via their helpline and email enquiries. You will determine eligibility for support and how the charity can best help the individuals concerned. This involves providing information about the service and support that they offer. Where appropriate you will pass on enquiries to the Welfare Caseworkers and coordinate occasional referrals to their service delivery partners. All contact with beneficiaries will need to be recorded in the databases used by the charity.

To be considered for this role you will have experience of working in a helpline/contact centre role or similar, in the not-for-profit sector and have experience of supporting those in need (for reasons of health, financial etc.) confidentially and sensitively. Knowledge and experience of the welfare benefits system and of other support agencies is desirable, as well as having strong interpersonal skills to communicate with a diverse range of people, often including people in distress. Excellent administrative and organisational skills are required for this role. If you are looking to join an organisation making a tangible difference to people facing difficulties, this could be the ideal opportunity.

Please note, this is a full-time role, 37.5 hours per week, Monday - Friday. You will be required to work on site (London bridge) at least 1 day per week and the remaining WFH.

To apply please submit your CV, cover letters are not required at this stage. Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.