Workplace Services Manager

At E.ON Digital Technology we're looking for the most ambitious, talented and creative people out there to join our business. This isn't energy as you know it and we're looking for stars like you to shape it. Do you love delivering for customers? Are you full of energy, ideas and passion?

We're looking for an enthusiastic and resourceful Workplace Services Manager to guide our E.ON Next helpdesk team while managing our cloud-native digital workplace for our E.ON Next business. You'll be ensuring the support of our SaaS applications, fleet of Chromebooks, MacBooks, Google Workspaces, SaaS applications and our Jira Help Desk. We like to be amongst our colleagues to support them and our customers on and within our sites too.

We have a very light touch approach with our cloud native support model, but we will still receive incident tickets, service requests and requests for general advice which is logged using Jira Service Management. We also receive tickets for other shared service providers and our parent company, E.ON and other partners and suppliers, which also need to be managed and distributed by our Workplace Services team.

We're very proud of our current tech stack. We are at the leading edge of technology and with the help and guidance of our Workplace Services Manager, we want to keep it that way.

If this sounds like you, then we want to hear from you!

A taste of what you'll be doing:

• Leading and supporting the help desk team, recruiting & onboarding, setting goals, coaching, managing staffing levels, scheduling out of hours rotas, and assigning tasks based on skillset or workload.

• Incident Management, including supporting the Incident Manager with escalations of complex issues, co-ordinating resolution efforts between resolver groups, and communicating with affected parties and stakeholders.

• Ticket Management, escalations, ensuring timely resolution of issues and service requests.

• Asset Management & Stock Control, including leasing with existing software vendors and service providers.

• Continuous Improvement, identifying areas for improvement in help desk processes and procedures.

• Technology Adoption, keeping up to date of new technologies and trends in the tech industry, relating to the help desk, and making recommendations for adoption.

• Senior stakeholder reporting and engagement.

• Alignment with strategic goals of wider business and E.ON group technologies and growth.

Does this sound like you?

We know what's important to us at E.ON Next, we're looking for the brightest and best to join our awesome Technology team and create the right culture.

We understand that lists can sometimes be a bit intimidating, we don't mean it to be like that! If you get what we're on about here, send us your CV. We would rather chat through your experience than put you off because you don't tick every one of these boxes.

• 3 Years or more experience in leadership & management

• 3 Years or more hands-on experience with Google Workspaces and federating Google as an IDP for other applications and SaaS services.

• Helpdesk management and service design

• Knowledge of HR systems, with user provisioning (Joiners, movers, leavers) processes

• Understanding if the ITIL framework

• Understanding of DevOps

• Understanding of cloud technologies and architecture

• Process documentation and modeling, audit evidencing.

• SecOps / Infosec awareness

Plus, experience in the following would be a bonus:

• Industry SMART metering knowledge

• Atlassian product use and administration

• Google Workspace, MS Azure AD

• Operating systems - Windows, ChromeOS, MacOS, Linux

• Mobile Operating systems - Android, iOS

• Problem-solving

• Strong communication and interpersonal skills

What else do I need to know?

• Closing date - Tuesday 28th May 2024

• We've got offices in Leicester, London, Bolton with Nottingham as our bigger operational site, travel to these locations may be required.

• We'll have regular team socials and lively team chats

• Competitive salary

• Location - Nottingham, Leicester or London with travel to our other sites when required.

• Working environment: Flexible hybrid working - a blend of in the office and home working.

• 26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.

• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

• Excellent parental leave allowance.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.