Workshop Controller

Join us on the journey...
We have an exciting opportunity for a Workshop Controller to be based at Bournemouth. As part of the management of the garage’s engineering function, the role will ensure that all repair, maintenance and servicing of the Company’s coaches are effectively planned, monitored and meet Customer, Company and Statutory requirements.
 
What you'll do...
Plan and allocate all relevant work programmes; preventative maintenance, in line with the quality management system, MOT, modifications and refurbishment, efficiently and effectively to meet relevant performance and budgetary targets.
Manage and update vehicle planning boards.
Ensure all vehicles are regularly serviced, thoroughly maintained and well presented in strict accordance with Company procedures, DVSA requirements and agreed budgets.
Utilizing the VMS system to maximum effect, ensure all reported defects for vehicles/workshop are resolved efficiently and effectively, with minimal effect to the service network, and vehicle safety.
Ensure that all activities are correctly logged within the VMS accurately and in a timely manner.
Review and authorise vehicle repair/maintenance documentation as required prior to releasing vehicles for operational service.
Liaise with third party contractors in respect of warranty repairs.
Ensure the effective supply of parts / stock control systems are in place to comply with Company requirements.
Support stock checks by completing sample checks monthly, with remedial action taken to overcome shortcomings.
Liaise closely with Operations colleagues, communicating any delays or requirements with the relevant parties.
As the representative of the engineering function attend the daily Operations Meeting and brief the engineering team accordingly.
Deputise for the Engineering Manager as required.
Work towards achieving the relevant KPIs within your sphere of influence.
 
What you'll need...
Excellent understanding of the road passenger transport sector, including all relevant legal and external regulations and requirements for the operation of passenger carrying vehicles.
Excellent working knowledge of all daily site procedures, engineering processes, health and safety regulations, DVSA standards, and people management practices.
Experienced in managing and motivating a team to achieve high standards of performance in a highly unionised environment.
Will be required to obtain a first aid and fire warden certification via company training programme  
Willing to work towards a IOSH or NEBOSH safety qualification as required.
Flexible approach to working hours – able to attend out-of-hours where required to meet service delivery and vehicle audits, and to be able to respond quickly to any “on-call” requirements.
Thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans.
HND or equivalent in a related subject or relevant working experience at a similar level
 
What we offer in return for your hard work and commitment...
Free Bus & Coach travel for yourself
Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
50% discount for friends and family on full fares on our coach services
Company pension
Employee Assistance programme
Private online GP service
Life assurance
Variety of retail deals and discounts including days out, cinema and mobile
 
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
 
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.