PERMANENT OPPORTUNITY BELOW:
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Job title: Customer Service Executive
Hours: Mon - Friday Full time Hybrid working 2 days WFH & 3 days office based
Location: Trafford Park
Salary: £25,000p/a
Permanent
Principal responsibilities and accountabilities
- Accurately set up customers and orders on system, completing call logs and reports
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
- Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible.
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum Customer Service levels are achieved.
- Support with the onboarding of customers onto Web ordering
- Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
Person specification
- Qualifications, skills, and competence Good communication skills
- Computer Literate, numerate
- Self-motivated team player with great attention to detail
- Previous experience within customer account management / customer relationship management / Customer Service role
- The ability to work on your own and manage your time whilst being an effective team member
- Ability to build and maintain customer relationships
Benefits
- 25 days holiday plus bank holidays
- 4x Life Assurance
- Pension scheme
- Sick Pay
- Cycle to work scheme
- Employee Assistance Programme
#CPProfessional
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.