Address
Form of work
SalaryThis role is ideal for a passionate 1st Line Application Support Analyst looking to make an impact within the industrial/manufacturing industry. You'll be part of a dedicated technology team based in Milton Keynes, providing first-line support to the user community.
Client Details
Our client is a leading entity in the industrial/manufacturing sector with a considerable workforce. They operate on a global scale, with their UK technology team based in Milton Keynes. Renowned for their commitment to sustainability, they're at the forefront of green energy and power solutions.
Description
- Provide 1st Line Application Support to the user community.
- Troubleshoot technical issues related to hardware, software, and network.
- Escalate complex problems to the appropriate support teams.
- Maintain a log of all technical issues and solutions.
- Assist in the installation, configuration and maintenance of systems.
- Perform routine audits of systems and software.
- Contribute to the training of staff on new technologies.
- Adhere to all company policies and procedures within the technology department.
Profile
A successful 1st Line Application Support Analyst should have:
- A degree in Computer Science, Information Technology or related field.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and customer service skills.
- An understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
- Knowledge and basic understanding of relational database.
- Experience with Microsoft SQL Server
- Basic SQL query writing and understanding
- HTML/CSS Knowledge
- Knowledge of the industrial/manufacturing industry is a plus.
Job Offer
This is a fantastic opportunity for a 1st Line Technical Support Analyst to join a forward-thinking company.
- A competitive salary range of 25,000 - 35,000 per year.
- Take part in bonus scheme, paid annually and based on business performance.
- 5% pension contribution.
- 25 Days holiday allowance (annually) plus public holidays and extra paid days off per year for well being and spend on helping community.
- Private Health care plans.
- More benefits, including online learning, fitness and well being advice, gym memberships, pet insurance and schemes for buying laptops, wearables and other gadgets.
