1St Line Cloud It Support Engineer

1st Line CloudSupport Engineer focusing on the newest cloud services, including Microsoft Modern Desktop and Azure technology. If you want the opportunity to learn about cutting-edge cloud and security applications, supporting professional services in London and beyond, we want to hear from you!
ABOUT YOU:
You are a self-starter with a real passion for technology. You're a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, providing simple explanations without using IT jargon. You believe the world can be a better place with the effective use of IT and cloud technology. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies, including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.
THE ROLE:
An exciting opening in our Cloud Support Team with opportunities for real progression. In this role, you will provide remote technical support as part of a talented team, both working from home and in the office. You will be expected to demonstrate a strong work ethic, have a keenness to learn and develop an appreciation for the various client cultures and their requirements.
ESSENTIAL SKILLS / EXPERIENCE:
- A solid academic background in IT / technology
- 1-2 years' experience in IT support roles, ideally at an MSP
- Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams
- Proficient in supporting and troubleshooting Windows 10 & 11 and Mac
- Experienced in Windows Server, including Active Directory Users & Computers, DNS, Event Viewer
- MFA, Conditional Access, Microsoft Modern Desktop
- Great interpersonal skills and an excellent telephone manner
- An ability to work under pressure and respond to tight deadlines whilst prioritising workload
DESIRABLE SKILLS / EXPERIENCE:
Professional Qualifications:
- ITIL Foundation
- CompTIA A+
BENEFITS:
- Competitive starting salary
- Learning and development opportunities
- Access to LinkedIn Learning
- Regular career progression reviews
- 21 days holiday, public holidays, and birthday off
- Private healthcare after 6 months, plus 40% off gym membership
- Great pension scheme from day one
- Cycle to work scheme
- Recruitment referral scheme
- Eyecare vouchers
- A fun, inclusive and friendly work environment
- Regular social events (darts, pool, minigolf, sailing and more!)
All applicants must currently have the permanent right to work in the UK; visa applications cannot be considered.