1St Line It Engineer

This is a 3 month Fixed Term Contract

Seeking an Adept First Line IT Support Engineer to Join BigChange!

Are you an IT enthusiast with the passion for solving puzzles and a interest for technology? We have an exciting opening for a First Line IT Support Engineer at BigChange. This is an excellent opportunity to kick-start your career amidst a team of professionals, in a rapidly growing company that's pioneering field service management solutions.

Become Part of Our Mission

At BigChange, we empower businesses with our JobWatch platform, offering an unparalleled blend of innovation and customer service. As part of your role, you will be the frontline hero tackling IT queries, ensuring the smooth functioning of technical equipment and escalating complex issues as needed.

Role & Responsibilities

Your duties will include:

• Providing 1st Line support through various channels: Teams, phone, in-person, remote, and the JobWatch ticketing system.
• Performing routine maintenance on laptops, including backups, anti-virus checks, and updates.
• Growing your technical expertise while offering ongoing user support.
• Building and configuring IT equipment, from laptops to mobile phones.
• Monitoring support incident progress, resolving issues efficiently, and communicating with end-users.
• Ensuring compliance with IT policies, procedures, and security standards.

Requirements

• Experience in a similar IT support role.
• Self-motivation, initiative, and the ability to thrive in a fast-paced environment.
• A solid understanding of Office 365, Active Directory, DHCP, DNS Services, File Server, SharePoint, PowerShell, VoIP, Exchange, Azure AD.
• Familiarity with Windows 10/11, Android, and iOS devices.
• A stellar grasp on network fundamentals and security principles.
• Excellent organisation, problem-solving, and communication skills.
• A collaborative spirit with a willingness to learn and share knowledge.

Benefits

• Generous annual leave plus additional BigRecharge well-being days.
• Contribution to health and fitness initiatives.
• Comprehensive health coverage and income protection plans
• Dynamic and inclusive work environment, with opportunities for career progression.

BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community.

If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.

We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.