1St Line It Technician

My client is looking to recruit a 1st Line IT Technician to join their ever growing business.

Overview:

My client are seeking a dynamic and customer-focused 1st Line IT Technician to join their IT support team. As a 1st Line IT Technician, you will be the first point of contact for their internal users, providing technical assistance and support related to computer systems, hardware, software, and network-related issues.

The ideal candidate should possess excellent communication skills, a strong technical aptitude, and a passion for delivering exceptional customer service.

Responsibilities:

Help Desk Support:

• Provide first-line technical support to end-users via various communication channels, including phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Document all support interactions and resolutions in the ticketing system.

Hardware and Software Management:

• Install, configure, and maintain computer systems, laptops, printers, and other peripherals.
• Assist users with software installations, updates, and troubleshooting.
• Collaborate with the IT team to ensure hardware and software inventory is up-to-date.

User Account Management:

• Manage user accounts, passwords, and access permissions.
• Assist with onboarding and offboarding processes, including account setup and equipment provisioning.

Network Support:

• Assist in maintaining and troubleshooting network connectivity issues.
• Collaborate with network administrators for advanced network problem resolution.

Documentation and Knowledge Sharing:

• Create and update documentation for common technical issues and resolutions.
• Share knowledge and expertise with team members to enhance overall support capabilities.

Customer Service:

• Provide excellent customer service by addressing user needs in a timely and professional manner.
• Communicate technical information to non-technical users in a clear and understandable manner.

Qualifications:

• A degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience in a similar role, preferably in a help desk or technical support environment.
• Strong knowledge of Microsoft Windows and Office suite.
• Familiarity with basic networking concepts.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Only relevant candidates will be contacted