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Form of workWe are looking to hire a skilled IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will discuss with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications.
To ensure success as an IT support engineer, you should have in-depth knowledge of Windows Server software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.
IT Support Engineer Responsibilities:
- Installing and configuring client computer systems.
- Responding to client IT support requests.
- Providing technical support primerily via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Compiling job reports.
IT Support Engineer Requirements:
- Proven work experience as a technical support engineer.
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
- Ability to think critically.
