1st Line Support Engineer
Location: Peterborough
Salary: Up to 30,000
My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.
Responsibilities:
- Attending to phone calls and delivering exceptional customer service consistently.
- Maintaining appropriate attire, including on-site visits.
- Achieving designated KPIs
- Escalating IT issues to the appropriate senior personnel when necessary.
- Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager.
- Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use.
- Offering assistance as needed to the Service Desk Manager.
- Providing support and guidance to colleagues on IT-related matters.
Experience:
- 12 months experience of Helpdesk support
- Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.
- Active Directory
- Windows Server
- Group Policy Management
- Familiarity with networking concepts (DNS, DHCP, TCP/IP)
- Cyber Security Solutions
- Virtualisation
Benefits
- Hybrid Working
- 28 Days Holiday + Bank Holidays = 36 Days Holiday
- Christmas Bonus
- Fantastic Pension Plan
- Great Social Events
- Paid for Training Plans and Qualifications
- Company Sick Pay
- Many More!
If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!
Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer
Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots