Address
Form of work
SalaryDo you enjoy working with people and the public?
Do you have a keen eye for detail and interested in problem solving?
If so then read on…
Islington Council offers a wide range of high-quality apprenticeships. Our apprenticeships combine working in a great job, with training, development, and a competitive salary. You will be given dedicated time in your working week to focus on your studies. You will also have access to a network of colleagues from within the organisation and tutors to support your learning.
During your time in this role, we would seek to provide you with a broad scope of experience and knowledge with your role and provide you with the means to develop your career at Islington Council. There are two Business Administration apprenticeships available, consisting of a 24-month opportunity to learn and provide support to the Archiving team or the Financial Operations & Customer Service team.
Team 1 - Archiving Team
We manage the process for securing and logging archived records held for Islington residents who were supported by Social Services when they were children which include records relating to children who were in Children’s Homes, Fostered and Adopted. The role involves moving/handling of files, use of database and communication with other services and departments.
Team 2 - Financial Operations & Customer Serviceteam
We are a large and vibrant team dealing with the administration and collection of council tax and business rates. You will be supporting the team in responding to written communications from residents/businesses in relation to their council tax and business rates enquiries and updating records via a revenues system.
You will gain an understanding of the work of your team and will be placed in a supported learning environment whilst working towards a nationally recognised Level 3 in Business Administration apprenticeship.
To apply for this apprenticeship, you must:
• Be aged 16 or above and
• Be an Islington resident or
• Islington care leaver or
• Islington secondary school leaver in the last 12 months
You will also need to satisfy the following course entry requirements:
• Not already have a qualification at the similar level or above in this apprenticeship subject
• Not have extensive skills or experience in this apprenticeship subject
• Pass the course entry tests for example in Maths and English
Closing Date:25th February 2024 at 11:59pm
Interview Day:week commencing 11th March 2024
Apprenticeship Start Date:April 2024
The Job -Working as a Business Administrator Apprentice for the Council you will:
• Build and maintain relationships with internal and external stakeholders within the Council and in Islington more widely.
• Provide administrative support within the team such as booking rooms, organising events, and co-ordinating meetings.
• Record actions and decisions on our IT systems.
• Use various software to carry duties including Word, Excel and any other software necessary. Training will be provided.
• Provide support to stakeholders by telephone, email and face to face.
Training and Development –As part of your role you will:
• Complete a Level 3 Business Administrator apprenticeshipqualification.
• Study Maths and English if you have not already achieved a GCSE or Level 2 equivalent.
• Participate in the council's apprenticeship network and various development activities.
• Have access to a buddy/mentor.
If you would like to find out more about this vacancy, join our information session onThursday 8thFebruary 2024 at4pmat222 Upper Street. Application guidance, hints and tips will be provided. Please register your details onEventbrite.
Working in Islington Council
We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We offer excellent benefits such as:
• Up to 31 days leave per year (increasing to 36 days after five years of local government service)
• 35-hour working week
• A range of flexible working arrangements
• Excellent pension scheme
• Competitive pay – and a commitment to paying all staff including apprentices a minimum of the London Living Wage
• Annual season ticket loan
• Cycle to Work scheme and discounted gym memberships
• Payroll giving
• Personal computer incentive scheme
• Local discounts from restaurants, shops, health and beauty therapists, and more!
After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained your Level 3 qualification. This will improve your chances of finding work within the Council, with other employers or help you move on to a higher-level apprenticeship.
Undertake a development programme leading to a Level 3 Business Administrator qualification.
Use the dedicated time given to complete studies and coursework.
Actively participate in your own development. This includes carrying out duties of your role and completing coursework within agreed deadlines.
With supervision to develop skills and experience in:
• IT- Use relevant IT and database systems to process, scan and index documents. Able to follow financial procedures such as processing invoices.
• Record and Document Production- Produce professional documents such as emails, letters and reports. Handle confidential information in compliance with the organisation's procedures.
• Decision making- Make effective decisions based on sound reasoning, able to deal with challenges and seek advice when appropriate.
• Interpersonal skills- Build positive relationships within own team and across the organisation. Able to influence and challenge appropriately.
• Communications- Demonstrate good communication using the most appropriate channels to communicate effectively e.g. in person, phone or email. Reception cover may be required.
• Quality- Complete tasks to a high standard. Demonstrate the expertise required to complete tasks and continuously improve.
• Planning and organisation- Take responsibility for initiating and completing tasks, managing priorities and time to meet deadlines. Organise meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Project management- Uses project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects.
Update Islington’s website as necessary and monitor feedback from our residents to make sure we are best serving our community
Constructively take part in meetings, supervision, seminars, and other events designed to improve communication.
Achieve personal performance targets, as agreed by your line manager.
Carry out duties and responsibilities in accordance with the Council’s customer care standards.
Be committed to the Council’s ambitions and CARE values (see above).
Undertake other duties compatible with your learning and development as required.
This advert closes on Sunday 25 Feb 2024
Proud member of the Disability Confident employer scheme
