2Nd Line Desktop Support, O365, Win 10/11

1st/2nd Line Service Desk, Desktop Support, O365

IT Support Analyst required for a leading business based in Bristol.

The successful candidate will have a background in Desktop or Service Desk Support with excellent customer skills and ability to work well in a team.

Some travel to local sites required so your own transport is essential.

This role is fully on site.
Engagement is via umbrella company only.

Skills and experience required:-

• Windows 10 support (Windows 11 about to be deployed)
• Processing support tickets with internal and external teams
• Experience supporting peripheral devices, hardware etc
• O365 admin
• Joiners/leavers account creation/deletion
• Troubleshoot software issues as well as
• Manage security patching and updates
• Both remote and face to face (Deskside) support
• Basic networking, Wi-Fi and LAN