2Nd Line Ict Support Engineer

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.

Derbyshire Fire & Rescue Service is looking to recruit a 2nd Line ICT Support Engineer. A key part of this role is to support the Fire Service’s vital activities across the county, ensuring the station equipment and IT infrastructure are secure, fit for purpose and improvements are identified. 

Known for your customer-focused approach, you will support the Service’s users, diagnosing network and computer issues, installing hardware and assisting 3rd Line Specialists with systems and server related issues. 

A driving licence is essential, along with excellent time management skills as you will be expected to work at any of the Services 32 sites to resolve issues and provide support.  As there will be a requirement for some travel, a pool car will be provided. 

You will require excellent communications skills to be able to explain complicated issues to people with various technical abilities. 

An understanding of Microsoft desktop operating system technologies is required, and due to the dynamic nature of the work, solid all-round ICT support skills & a high level of logical problem-solving are essential.  

In summary you will be able to demonstrate:

• Problem solving skills.
• Knowledge of Windows desktop operating systems
• Knowledge of supporting systems such as Exchange management console
• ICT Problem solving in a mission critical environment
• Active Directory administration (user account creation, for example)
• Maintenance of and replacement of computer components.
• Customer service skills 

Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=809   

For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344. 

The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. 

In return we offer;

• Flexible working hours.
• Family friendly policies.
• Annual Leave entitlement of 25 days, increasing to 30 days after 5 years’ service.
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost).
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
• Ongoing training and development opportunities.
• Salary sacrifice AVCs offering highly beneficial tax advantages.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. 

Please be advised that we are currently in the process of introducing a new Job Evaluation scheme and will also be reviewing the pay and grading structure.  As a result of this all Support roles will be re-evaluated. 

We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities.  

We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. 

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. 

The closing date for completed applications is midnight Sunday 10 March 2024. Interviews will be held week commencing 1 April 2024. 

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

Provisional Interview Date: Week commencing 1 April 2024.

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.