Address
Form of work
Salary- Desktop Support Specialist (On-site) based in Leeds
- Offering £37,000 per year
About Our Client
Our client is a dynamic international law firm dedicated to helping clients move their businesses forward. Our belief is that by delivering smarter and more creative legal services, we will not only enrich our clients' experiences with us, but also support them in achieving their business goals.
Job Description
Responsibilities:
- Provide deskside support to Leeds and other European offices on various applications, including Windows 10, Microsoft 365, Work 10, Internet & Intranet, telephone, Unity Messaging, iPhone/Blackberry Work/Intune, Citrix, time recording, Teams, Zoom, Teamviewer, Big Hand and proprietary applications.
- Laptop imaging and deployment.
- Provide second level support on issues escalated from the IT Help Desk in the US, and other support teams in EME.
- Escalate problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary. Assist with information gathering, communication, or as requested in the resolution of escalated problems
- Set up presentations, video conferences and online-meetings on conference room floors and meeting rooms.
- Participation in departmental virtual teams eg Account Creation Team
- Provide new joiner training as needed.
- Maintain required record keeping, including logging issues into the help desk database, and anything else as directed.
- Report unusual, alarming, or recurring problems to the appropriate team of Analysts, Programmers, Supervisors, or Managers when necessary.
- Maintain working knowledge of all Firm deployed applications.
- Maintain laptop distribution pool and provide support to primary laptop users, which include preparing laptops for distribution and keeping an updated activity log.
- Providing assistance in testing new or upgraded applications.
- Occasionally travel to other offices as needed for special projects or providing EME office coverage when another office is short staffed.
- Special projects as requested by the IT Support Services Manager or the IT Operations Senior Manager.
- May volunteer or be selected to serve on special committees or project teams working on various firm wide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, roll outs, upgrades, installations) or ongoing activities.
The Successful Applicant
Qualifications for 2nd Line IT Support Analyst:
- Strong PC, Windows, and applications knowledge. Technical skills required: Active Directory, Windows 10, Citrix, MS Office 2010/2016, Internet/Intranet technology, Zoom/Teams, printers & printing, PC Desktop and Laptop hardware knowledge, call logging systems.
- Excellent communication, interpersonal and customer-service skills.
- Ability to work effectively with all organizational levels.
- Able to work on multiple projects/priorities in a deadline-driven environment. Must be able to remain calm in pressure situations and adapt quickly to change.
- Demonstrate ability to maintain a customer-service focus and attitude at all times.
- Capable of working individually and as part of a team.
- Ability to take the lead on projects and problems when requested or as appropriate
- Procurement, installation, and support of all local smartphones (iPhone, Blackberry Work)
- Basic knowledge of LAN/WAN technologies, and network troubleshooting.
- Excellent time management, with a flexible approach to ensure adequate support for the office.
- A flexible approach to weekend working onsite for various projects.
- Ability to work with 3rd line global teams and perform smart hands assistant.
What's on Offer
Offering £37,000 per year for a successful 2nd Line IT Support Analyst
Contact
Duygu Karaman
Quote job ref
JN-012024-6307537
Phone number
+442076451471
