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Form of work
SalaryIf you are looking to broaden your skillset and experience within the IT industry, benefit from ongoing training and have clear progression opportunities, this role would be a great opportunity for you!
As the successful IT Support Analyst your duties will include:
- Technical support and remote troubleshooting experience
- Testing software for end user deployment
- Maintaining a continuous up to date knowledge on the products and services provided
- Keeping an up to date log and tracking of incidents
- Able to resolve customer queries to a high standard
- Handle all escalated product related issues, including product enhancements, bug resolution and overall product education
- Confident to highlight and put forward ideas in ways with the team can improve business procedures
- Confidence in relaying information and guiding customers over the phone, in a clear, professional and concise manner to resolve problems efficiently.
Desirables:
MS SQL experience, inclusive of database alterations, profiling to assess issues, manipulation of client data and the ability to create and execute statements.
Benefits:
- Full ongoing training provided
- Team social events
- Opportunity for career progression
The successful IT Support Analyst will have previous experience working in a similar level role, the confidence and ability to communicate effectively with customers and produce resolutions for a seamless client journey. In return you will receive a salary of between £21,000 – £26,000 per annum, based on experience. Your working week will be Monday – Friday, 9am to 5pm in office.
This is a fantastic opportunity not to be missed, APPLY NOW!
