2Nd Line It Support Engineer

2nd Line IT Support Engineer

Oxfordshire / On-Site with occasional travel

30,000 - 35,000 + bonus, share scheme, private dental and medical, a generous pension and more

Full Time / Permanent

The Role and Company

My client, a well-established professional services organisation, is looking for a passionate 2nd Line IT Support Engineer to join their small but growing in-house IT Team.

The role will be based just north of Oxford with very occasional travel to other offices in the UK.

Responsibilities

• Work to provide 2nd Line response to escalations from 1st line
• Effective ticket queue management through self-motivation
• Be a valuable member of the support team handling incoming calls, email, and deskside support
• To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
• Excellent interpersonal skills and verbal communication needed for this support position
• Installing and configuring computer hardware, software, systems, printers, and scanners
• Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
• Identify areas where improvements can be made in the IT service.
• Take responsibility for assigned tasks within projects and deliver them to time, cost and quality.
• Maintaining a high standard of Cyber Security awareness and have a safety-first mindset.

Skills and Experience required

• Previous IT support experience, ideally 2nd Line level but strong 1st / 2nd Line experience is considered
• Good team player with flexible approach to working environment
• Experience of Supporting Microsoft Windows Desktops and Laptops and ideally Citrix Desktops =
• Supporting Microsoft (Office) 365 including Email, Teams, OneDrive, SharePoint
• Good working knowledge of Multi-Factor Authentication
• Good working knowledge of general network patching and Wi-Fi
• Good working knowledge of Active Directory
• General understanding of Windows Server Environments
• Methodical troubleshooting with the ability to stay calm under pressure
• Willingness to undertake study and be self-motivated
• Excellent documentation skills with an eye for details and accuracy: user guides and processes
• Exceptional communication skills at all levels
• Excellent organisational skills

Please apply via the link or contact (url removed) for more information.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.