2Nd Line It Support - Night Shift - Remote

Join a super friendly IT company as a 2nd Line IT Support Engineer in their Night shift. This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.
You will have an opportunity for remote working.
Your working hours will be from 7.30 pm to 7.30 am (UK time) on 4 days in / 4 days off rota.
THE JOB:
- Providing an excellent customer experience at all times
- Provide support efficiently to a variety of clients
- Provide a proactive escalation point as and when required to resolve
- Liaise with partners and motivating companies to resolve client’s issues
- Managing client expectations and prioritising issues
- Take time to review user and ticket history before attending to any escalated request
- Work to resolve and respond to issues based on agreed customer SLAs
KEY SKILLS & EXPERIENCE:
- Previous relevant experience as an IT Support Engineer
- Extensive experience with Active Directory, Microsoft servers and VMware
- Strong networking skills, virtual environments, and storage O365 / MS Exchange
- Really enjoy helping others and providing superb customer service
- Good prioritisation, organisation and troubleshooting skills
- Must not already have a full-time job.
SALARY & BENEFITS:
- £33,000 - £35,000, dependent on experience.
- Remote work.
- A mobile phone allowance.
- An employee referral bonus.
- Anniversary rewards.
- Professional development and training.
If you are ready to make a real difference and, have the right attributes for this role, have the ambition to excel, please apply.
All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.