2Nd Line It Technician

2nd Line IT Technician

Location: Ringwood, Hampshire, BH24 3FW + hybrid home working.
Salary: £25,000 - £28,000, DOE + Profit share + Benefits
Hours: 37.5 hours per week
Contract: Full time, Permanent

Join us as a 2nd Line IT Technician!

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.

We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Benefits - The Package

• Ongoing training and support
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking
• Hybrid Working
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

2nd Line Technician - The Role

We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.

You will also be:

• Receiving technical escalations from 1st Line.
• Performing routine maintenance checks and updates.
• Supporting the 1st line team and knowledge sharing.
• Progressing and closing incidents and requests.
• Liaising with internal and external customers.

2nd Line Technician - The skills you will need

To succeed in this role, you’ll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customer service environment.

• A good knowledge of IT troubleshooting and problem solving.
• Experience within an IT customer service environment.
• Taking responsibility for your workload
• Be helpful and approachable
• Excellent time management skills
• Good communicator
• Working knowledge of ITIL

This role is subject to a clear standard DBS check being received.

If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.