2Nd Line Support Analyst

2nd Line Support Analyst - Bath - £25,000-£28,000

Market leading data analytics firm, based in Bath are looking for 2nd Line Support Analyst. 

Core responsibilities:

• Dealing with queries coming from the 1st line team
• Monitor incoming Tickets via the support Portal and those raise via email
• Access in to users workstations remotely, to update licences
• Join on call rota, supporting users in the evenings and weekends. Any calls picked up with be paid as over-time.

Suitable applicants will experience in, but not limited to:

• Excellent communication skills
• Office 365 experience 
• SQL skills 
• Experience with working with bespoke software
• Focused on customers and delivering an excellent service
• Happy to work in fast paced environment, in-line with SLAs and KPIs
• Comfortable in analsysing workload with managers
• Being happy with onsite work 

For more information on this IT Support Engineer, please contact:

ben @ jiyuconsulting .co. uk or call me on (phone number removed)

2nd Line Support Analyst - Bath - £25,000-£28,000