2Nd Line Support Engineer

2nd Line Support Engineer

About Us:

My client is a dynamic and rapidly growing MSP dedicated to providing top-notch IT solutions to a diverse range of small businesses. Nestled in the heart of Yorkshire, our office serves as the hub for our close-knit team. We pride ourselves on our exceptional service and nurturing a positive work culture with endless opportunities for personal and professional development.

Why Join Us?

• Thrive in an environment that fosters growth and a proactive mindset.
• Enjoy the satisfaction of making a tangible impact as a valued member of our team.
• Access dedicated training and a clear career path to elevate your skills and expertise.
• Competitive rates of pay commensurate with your experience and dedication.

Your Role:

• As a 2nd Line Support Engineer at My client, you'll embark on a diverse journey, providing technical support to over 100 small businesses both remotely and onsite. You'll have the opportunity to engage with various clients and technologies, expanding your knowledge while ensuring top-notch service delivery.

Essential Skills:

• Minimum 5 years of experience in a similar role.
• Exceptional customer service skills.
• Proficiency in Windows Server 2012, 2016, and 2019.
• Strong knowledge of Active Directory, Group Policy, DNS, and DHCP.
• Familiarity with Microsoft 365, Azure, Hyper-V, Remote Desktop, and Remote App.
• Experience in wired and wireless networking, including switches, routers, and firewalls.
• Competence in security software such as Sophos.

Desirable Skills:

• Previous experience in an MSP environment.
• Familiarity with MSP software like ConnectWise.

About You:

• The ideal candidate is professional, articulate, and personable, embodying our commitment to exceptional customer service. You'll be a team player who also excels working independently, with a knack for problem-solving and a methodical approach to tasks. Adaptability and a willingness to tackle diverse challenges are key in our fast-paced environment.

Additional Details:

• Full-time position, 37.5 hours per week.
• Some weekend/out-of-hours work may be required, with full compensation provided.
• Valid driving license required for travel to customer sites.
• DBS check will be conducted.

Job Types: Permanent, Full-time

Schedule: 8-hour shift

If you are ticking all of the above boxes, apply NOW to be considered!

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.