2Nd Line Support Engineer

Are you looking to work for a growing MSP business that provides development opportunities? Then this is the role for you!

Fidaris are pleased to be working with a well-known MSP business based on the outskirts of Norwich, supporting them in their search for a 2nd Line IT Support Technician. With a great track record of developing staff, this is the perfect opportunity for someone to develop themselves, but also gain industry-recognised qualifications/

We are looking for candidates to have experience in some of it if not all of the following:

• Experience using a Ticketing system / RMM Tool and PSA software

• Experience providing support via remote tools

• Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform

• Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience

• Certifications such as Helpdesk Habits etc.

• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For more information, Apply Now!