3Rd Line It Engineer

Job Role: 3rd Line Engineer
Location: Leeds
Salary: £30,000 - £40,000
Contract: Permanent, full-time
Verus Recruitment Partners is pleased to announce our collaboration with an MSP in search of a 3rd Line Service Desk Engineer to join a company in Leeds known for its profound appreciation of its employees, work culture, and cutting-edge technologies.
In this role, you will play a critical part in the team, serving as the primary escalation contact for the Service Desk in matters related to Infrastructure and Networking. Your primary goal will be to provide a friendly, expert, and professional service to our valued customers. You will have the opportunity to collaborate closely with a highly skilled and cohesive team, dedicated to delivering excellence to our client base.
Responsibilities:
* Addressing third-line technical issues, setting a benchmark by meeting KPIs
* Offering assistance for all customer inquiries and incidents
* Assuming responsibility for incidents and ensuring ongoing support throughout the ticket lifecycle
* Delivering Technical Pre-Sales Consultations to Sales Managers
* Creating and maintaining comprehensive client documentation to accurately record all changes and updates
* Providing on-site third-line support to customers when required
* Engaging in Research and Development, as well as contributing to the design and implementation of Systems Architecture Solutions
Skills/ Experience:
* Previous MSP experience
* Great written and verbal communication
* Strong problem-solving skills
* Comfortable with working in a demanding, fast-paced environment
* Full clean driving licence
* Windows Servers, AD, Hyper-V, Office 365, Networking, Managed Switches (Aruba, Unifi), WiFi, Firewalls (SonicWall, Unifi, Draytek)
What's on offer:
* Generous holidays plus your birthday off
* Funding of personal certification to further your career
* Own personal and development plan
* Be part of a great team with a fantastic company culture
* Regular social events
* 24/7 Employee Assistance Programme
For more information, please contact our Sheffield Team on
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**
Keywords: 3rd Line, Engineer, Service Desk, Leeds, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, Senior IT Engineer, Service Desk Engineer, MSP, Managed Service Provider