3Rd Line Support Engineer

3rd Line Support Engineer

Derby

3rd Line Support Engineer or Service Desk Engineer with experience in 3rd Line needed for a bespoke Managed Service Provider based in Derby who are looking to employ an experienced and well-rounded 3rd Line Support Engineer that takes pride in their work with an in-depth knowledge of Hyper-V, Microsoft 365 and Exchange, working within a client facing capacity. If you have experience working within an MSP environment within a 3rd Line capacity, we would love to hear from you!

The successful candidate would desirably have a relevant degree - i.e. Computer Science, Software Engineering, Computing etc and have a Microsoft based certification, such as MCSE or MCITP. If you have accreditation in Azure that would be a plus!

Benefits

• Salary: 40,000 - 50,000 per annum
• Hybrid Working
• Small dedicated team with a passion for gaming
• Chance to be part of a management buyout
• Pension Plan
• Career Progression

What the role entails:

Some of the main duties of the 3rd Line Support Engineer will include:

• Client facing position - the ideal candidate will have experience working within a client facing role. Travel will be required to client site where necessary
• 3rd Line support escalation provision with a focus on Microsoft 365
• Working alongside the commercial teams in order to provide technical support, particularly around project support, planning and analysis

What experience you need to be the successful 3rd Line Support Engineer:

• Managed Service Provider background
• Drivers License and car
• Skills including the use of: Hyper-V, Azure, Microsoft 365 and Windows
• Ideally 10 years' experience working within an engineering capacity

This really is a fantastic opportunity for a 3rd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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