3Rd Line Technical Support Engineer

We are currently seeking a highly skilled and experienced 3rd Line Technical Support Engineer to join a dynamic IT support team in Newcastle. In this role, you will play a pivotal part in providing top-tier Technical Support and problem-solving expertise.

The Company:

Our client is a leading IT solutions provider in Newcastle, known for their exceptional commitment to delivering cutting-edge technology services to a diverse range of clients. They have a strong reputation for their innovation, customer-centric approach, and commitment to employee growth.

The Role:

As 3rd Line Technical Support Engineer, you will act as the final point of contact for complex technical issues, ensuring timely resolution and the minimisation of downtime for clients. Utilising your in-depth technical knowledge to troubleshoot and resolve IT infrastructure and network issues. Collaborate with internal teams to identify recurring problems and devise long-term solutions. Mentor and guide junior team members, sharing knowledge and best practices. Provide excellent customer service, ensuring that client issues are resolved with minimal disruption.

Required Skill Set:

• Extensive experience in a 3rd/2nd Line IT support role, with a proven track record of working in a support / technical escalation role.
• Strong expertise in Windows Server, Active Directory, and virtualisation technologies.
• Proficiency in network troubleshooting, firewalls, and routing.
• Exceptional problem-solving skills and the ability to remain calm under pressure.
• Excellent communication skills, both written and verbal.

Benefits:

• Compensation up to £40K (There is some scope for negotiation dependent on experience).
• Opportunity for funded courses and accreditations.
• Unlimited holiday allowance.
• Pension schemes and healthcare plans.
• Modern office environment, with work time flexibility.

If you are an experienced 2nd/3rd Line Technical Support Engineer looking to join a forward-thinking and innovative company, please apply below.

Imogen

Cathcart Technology