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Form of work
SalaryThe Information and Support Assistant will work 20hrs per week (1pm-5pm Monday-Friday), making this role ideal for someone who has to balance work with other commitments in the morning.
What we can offer you:
A competitive salary of UE04 £23,144 - £25,138 pro rata
A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance.
Generous annual leave allowance of 40 days per year pro rata (inclusive of festive closure days)
Highly competitive defined-benefit pension scheme with a substantial employer contribution
A range of flexible working options to help prioritise work/life balance
A day of paid leave annually for your chosen volunteering activity
Access to excellent online learning and a Staff Scholarship fund
Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
Use our reward calculator to find out the total value of the pay and benefits for this role.
What the job involves:
Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
Giving excellent customer service while offering face-to-face and online help and information to users
Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
Resolving user queries whenever possible, passing on those which require more specialist help
