10172- Information And Support Assistant

Grade UE04 £24,533- £27,181 pro rata
Information Services Group- Help Services
Part-time: 25 hours per week
Open-ended: permanent
The Opportunity:
-Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
-Giving excellent customer service while offering face-to-face and online help and information to users
-Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
-Resolving user queries whenever possible, passing on those which require more specialist help
-The Information and Support Assistant will work 25 hrs per week (9am - 2pm Monday-Friday making this role ideal for someone who has to balance work with other commitments.
Your skills and attributes for success:
-Customer focussed with proven customer service skills
-Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
-Well developed written, verbal and interpersonal skills
-Ability to problem solve and be accurate and methodical
-Ability to manage a high volume of enquiries both face-to-face and online
-A proven ability to work well independently and as part of a team