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Complaint Officer jobs in England

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COMPLAINTS OFFICER

Being the first point of contact for customer concerns, ensuring that issues are identified and are fed back to the appropriate department. Respond quickly and effectively to customer queries. Dealing with answering both telephone...

CompanyHartley Resourcing
AddressHampshire, England
CategoryCustomer Service
Salary£13.00 - £13.90 per hour
Job typeTemporary, full-time
Date Posted a month ago See detail

Complaints Officer

Hartley Resourcing

Hampshire, England

£13.00 - £13.90 per hour

Being the first point of contact for customer concerns, ensuring that issues are identified and are fed back to the appropriate department. Respond quickly and effectively to customer queries. Dealing with answering both telephone...

a month ago seen See more...

Complaints Officer

Pdr Solutions Ltd

Kent, England

£30,000 - £33,000/annum

Log all complaints and respond to customers via email, letter or telephone. Analyse complaints data for trends and process improvements. Chair monthly complaints meetings, producing attendee packs and reports. Produce complaints r...

a month ago seen See more...

Senior Complaints Officer

Hartley Resourcing

Hampshire, England

£31,000 - £32,600 per annum

Conduct comprehensive investigations into escalated complaints, ensuring informed decisions are made while mitigating organizational risks. Communicate findings and resolutions clearly to customers and stakeholders, both verbally...

a month ago seen See more...

Senior Complaint Officer

Hays

Eastleigh, Hampshire

£32,682 Annual leave + benefits

32682 salary. 36 days holiday. Maternity/Paternity leave. Agile working policy. Pension contributions of up to 10%....

2 months ago seen See more...

Complaints Officer

Sandwell Metropolitan Borough Council

West Bromwich, West Midlands

Band F, SCP 26-31 (£34,834 - £39,186) per annum

Managing and Investigating Stage 1 and Stage 2 Complaints. Overseeing Freedom of Information requests, Members Enquiries, Subject Access Requests and general enquiries sent through the LA Contact Us portal. Identifying complaint...

2 months ago seen See more...

Complaints Officer

Pdr Solutions

Kent, England

£30,000 - £33,000 per annum

Log all complaints and respond to customers via email, letter or telephone. Analyse complaints data for trends and process improvements. Chair monthly complaints meetings, producing attendee packs and reports. Produce complaints r...

2 months ago seen See more...

Senior Complaints Officer

Workshop Recruitment

Hampshire, England

£32,700 per annum

Become a customer experience expert and brand ambassador, providing the highest standard of customer service. Conduct investigations into escalated complaints and reach an outcome based on the merits of each case, managing risk to...

2 months ago seen See more...

Senior Complaints Officer

Reed Business Support

Hampshire, England

£30,000 - £32,682 per annum, inc benefits

Job Type: Full-time. Location: Eastleigh. Salary: 32,682. Investigate final stage (Stage 2) complaints, ensuring a fair and objective decision-making process. Communicate outcomes to customers, colleagues, and stakeholders in a c...

2 months ago seen See more...

Senior Complaint Officer

Hays Specialist Recruitment Limited

Hampshire, England

£32,682 per annum

32682 salary. 36 days holiday. Maternity/Paternity leave. Agile working policy. Pension contributions of up to 10%....

2 months ago seen See more...

Senior Complaints Officer

Reed Business Support

Hampshire, England

£30,000 - £32,682 per annum, inc benefits

Job Type: Full-time. Location: Eastleigh. Salary: 32,682. Investigate final stage (Stage 2) complaints, ensuring a fair and objective decision-making process. Communicate outcomes to customers, colleagues, and stakeholders in a c...

2 months ago seen See more...

Senior Complaint Officer

Service Care Solutions - Housing

Hampshire, England

£32,682 per annum

Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation. Communicate findings and outcomes to customers and stakeholders clearly and concisely, cons...

2 months ago seen See more...

Complaints Officer

Service Care Solutions Ltd

London, Greater London

Up to £19.97 per hour

Accurately record customer complaints in accordance with organisational policies and procedures. Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Prin...

2 months ago seen See more...

Senior Complaint Officer

Service Care Solutions Ltd

Eastleigh, Devon

Up to £32682.3000 per annum

Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation. Communicate findings and outcomes to customers and stakeholders clearly and concisely, cons...

2 months ago seen See more...

Complaints Officer

The Oyster Partnership

South East

£20 - £23/hour

Handling customer complaints promptly and professionally. Recording complaints accurately on the corporate complaints system. Sending acknowledgements to customers in accordance with the Council's complaints procedure. Ensuring al...

2 months ago seen See more...

Complaints /Resolution Officer (Housing)

Daniel Owen Ltd

London, England

£20 - £22/hour

Dealing with stage 1 and stage 2 complaints....

2 weeks ago seen See more...

Complaints & Correspondence Officer

Novax Recruitment Ltd

Lewisham, Greater London

£22/hour

The responsibility for the Repairs Service complaints performance ensuring we meet our KPI's. To provide and promote a professional and good quality service to both internal and external customers. To deal with all Repair Service...

2 weeks ago seen See more...

Senior Complaints Handler / Senior Engagement & Insight Officer

Networx Recruitment

Hemel Hempstead, Hertfordshire

£37,742.00 Per Annum Plus Benefits

Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking. Investigate and gather case files for Housing Ombudsman enquiries. Co-ordin...

4 weeks ago seen See more...

Complaints Handler / Customer Engagement & Insight Officer

Networx Recruitment

Hemel Hempstead, Hertfordshire

Up to £35,212 Per Annum Plus Benefits

Quality check responses before they go out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback...

4 weeks ago seen See more...

Administrative Officer - Complaints

Akton Resourcing Ltd

Westminster, Greater London

£18 - £20/hour

Administrative Officer - ComplaintsWestminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's...

a month ago seen See more...

Complaints and Compliance Officer

Girlguiding

London, England

£33,543 + £3,500 Location Allowance per year rising to £35,305 + LA after probation

You will need to be an excellent communicator, have theability to understand complex situations and have experience of handling confidential and sensitive information with volunteers and staff at all levels.The successful candida...

a month ago seen See more...

Administrative Officer - Complaints WCR 2

Service Care Solutions Ltd

Westminster, Greater London

Up to £20.23 per hour + Umbrella p/h

Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach. Log new complaints accurately and efficiently, ensuring all necessary information is captured. Process compe...

a month ago seen See more...

Complaints Resolution Officer

James Andrews Recruitment Solutions

Lancashire, England

Negotiable

Dealing with complex complaints and coming up with satisfactory outcomes for tenants. Ensuring end to end investigations into complaints are undertaken using Housing Ombudsmen guidelines. Holding meetings with employees, complaina...

a month ago seen See more...

Customer Relations (Complaints) Support Officer

Origin Housing

London

£33,075pa

In conjunction with the Customer Relations Team and Manager, support delivering a professional complaints service, providing excellent customer service in a constructive and supportive way by listening to and engaging with custome...

a month ago seen See more...

Appeals, Complaints and Conduct Officer

Prospect Us

South East

£23.24 per hour

Providing clear, tactful, and professional communication for staff and students involved in the appeals processes. Supporting in investigation and bringing cases to resolution in line with the universitys regulations and processe...

a month ago seen See more...

Complaints and Improvements Officer

Pertemps Aylesbury Commercial

Buckinghamshire, England

£15.77 per hour

Taking calls for complaints over the phone. Working with other council services to ensure timely resolution of complaints. Making decisions and problem solving for complaint cases. Drafting complaint responses. Complaints experie...

a month ago seen See more...

Administrative Officer - Complaints WCR 2

Service Care Solutions - Housing

South East

£20.23 per hour

Engage with residents via telephone, email, and formal written correspondence, demonstrating a customer-focused approach. Log new complaints accurately and efficiently, ensuring all necessary information is captured. Process compe...

a month ago seen See more...

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