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COMPLAINTS AND CUSTOMER EXPERIENCE LEAD

Take ownership of complaints, guiding them from start to finish with professionalism and efficiency. Analyse evidence independently, determining fair outcomes and appropriate compensation where needed. Craft clear and concise resp...

CompanyMerje Ltd
AddressWest Midlands, England
CategoryCustomer Service
Salary£30,000 - £40,000 per annum
Job typePermanent, full-time
Date Posted 3 weeks ago See detail

Complaints and Customer Experience Lead

Merje Ltd

West Midlands, England

£30,000 - £40,000 per annum

Take ownership of complaints, guiding them from start to finish with professionalism and efficiency. Analyse evidence independently, determining fair outcomes and appropriate compensation where needed. Craft clear and concise resp...

3 weeks ago seen See more...

Customer Experience Lead Activities & Wellbeing Coordinator

Bracebridge Care

Telford, Shropshire

£25,000

To work with our wonderful team in creating days of fulfilment and enjoyment for people who live in our home. This role requires flexibility, working a rota pattern of contracted hours between Monday - Sunday. To develop and overs...

4 weeks ago seen See more...

Customer Experience Lead Activities & Wellbeing Coordinator

Bracebridge Care

Shropshire, England

£25,000 per annum

To work with our wonderful team in creating days of fulfilment and enjoyment for people who live in our home. This role requires flexibility, working a rota pattern of contracted hours between Monday - Sunday. To develop and overs...

a month ago seen See more...

Customer Experience Lead

Harnham - Data & Analytics Recruitment

South East

£60,000 - £75,000 per annum

Lead a team in delivering actionable insights to drive business assurance or transformation. Develop and enrich Customer Experience frameworks to guide decision-making and enhance brand loyalty. Analyze diverse data sources to pro...

a month ago seen See more...

Customer Experience Manager New

Spectrum It Recruitment

Bracknell, Berkshire

£60000 - £70000 per annum

Bachelors degree in a relevant subject. Experience in a similar customer facing role within Service, Delivery, or Client relationship management. Software Development lifecycle experience. Cloud platforms. Ability to manage and mo...

7 hours ago seen See more...

Travel Customer Experience Concierge New

Succeed Recruitment Solutions

Merseyside, England

Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly...

10 hours ago seen See more...

Travel Customer Experience Concierge New

Succeed Recruitment Solutions

London, England

Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly...

10 hours ago seen See more...

Travel Customer Experience Concierge New

Succeed Recruitment Solutions

West Yorkshire, England

Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly...

10 hours ago seen See more...

Customer Experience Host (3-12 months relevant experience required) New

Sessions

Preston, East Lothian

£12 per hour

We are currently looking for Hosts to join our award winning Shelter Hall venue 12 per hour service charge (estimated 13.00 per hour) Hospitality is changing.... Change with us Shelter Hall is owned by Sessions, our goal is to h...

11 hours ago seen See more...

Customer Experience Transformation Manager New

Efinancialcareers

South East

Competitive salary

Net Promoter System (NPS) is instrumental to achieving our CX ambitions and this role will be key in delivering against this agenda. This is fundamental in enabling a consistent approach, quality and robustness across markets with...

14 hours ago seen See more...

Customer Experience Administration Assistant New

Stonewater

Leicester, Leicestershire

£17,160 Annual

Have a genuine passion to work within a customer focused / administrative environment, delivering an exceptional level of service to both internal and external customers. Have high personal standards and a keen eye for detail. Be...

15 hours ago seen See more...

Customer Experience Assistant (Part New

Leeds Conservatoire

Leeds, West Yorkshire

£13,890 a year

LUM3821180To apply for this role or to find out more please to the link below:About the RolePart-time contract: 22.2 hours per week.What You Will DoThe Customer Experience Assistant will contribute to the high level of reception s...

18 hours ago seen See more...

Customer Experience Executive New

Asva

Location: Broxburn

Competitive

Candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.A full copy of the job profile can be found below.Next stepsThis is a rewarding role with a compet...

19 hours ago seen See more...

Customer Experience Manager New

Spectrum It Recruitment

Bracknell, Berkshire

£60,000 - £70,000/annum

Bachelors degree in a relevant subject. Experience in a similar customer facing role within Service, Delivery, or Client relationship management. Software Development lifecycle experience. Cloud platforms. Ability to manage and mo...

19 hours ago seen See more...

Customer Experience Administration Assistant New

Stonewater

Leicester, Leicestershire

17160.00 - 17160.00 GBP Annual

Have a genuine passion to work within a customer focused / administrative environment, delivering an exceptional level of service to both internal and external customers. Have high personal standards and a keen eye for detail. Be...

20 hours ago seen See more...

Customer Experience Smart Delivery Manager - 18 Month FTC New

Affinity Water

Hatfield, South Yorkshire

Establish and drive customer journey definition, design and execution for all elements of the Smart Metering Journey. Ensure alignment between policy, process and procedure are defined and aligned for the playbooks used and materi...

21 hours ago seen See more...

Customer Experience Specialist

Stech

Remote

£25,000 a year

Company pension. Enhanced maternity leave. Enhanced paternity leave. Health & wellbeing programme. Referral programme. Sick pay. Unlimited paid holidays. Work from home. Day shift. Night shift. Bonus scheme. A-Level or equivalent...

24 hours ago seen See more...

Customer Experience Specialist

Xero

Lancashire, England

Competitive salary

Support Customers to get the most out of Xero, whether they are early in their adoption of cloud accounting software or seasoned professionals. Provide quality service to customers, focusing on finding ways to support them with th...

yesterday seen See more...

Customer Experience Associate

Collaborate Recruitment

Dorset, England

£25,000 - £28,000 per annum

Work closely with the wider team to provide customers with a first-class service, at all times. The role will include inbound and outbound calls, emails, managing customer accounts and processing of orders as they come in. Sales O...

yesterday seen See more...

Customer Experience Specialist

Xero

Buckinghamshire, England

Competitive salary

Support Customers to get the most out of Xero, whether they are early in their adoption of cloud accounting software or seasoned professionals. Provide quality service to customers, focusing on finding ways to support them with th...

yesterday seen See more...

Deputy Customer Experience Manager

Ambassador Theatre Group

Northwood and Birches Head

£26,644.80 a year

RoleFront of House Salary26,644.80 TypePermanent - Full Time Interview Process1 Interview:13/05/2024 Closing Date08-05-2024 at 23:59 LocationStoke-on-Trent Theatres Ltd, Bagnall StreetStoke-on-TrentStaffordshireST1 3AD...

yesterday seen See more...

Customer Service Lead New

Unitrunk

Livingston, West Lothian

31000.00 - 33000.00 GBP Annual

Customer Service Lead Location: Livingston, EH54 8ASSalary: GBP31 - GBP33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00 Customer Service Lead - Benef...

12 hours ago seen See more...

Lead Customer Relationship Manager New

Gilbert Meher Ltd

Egham, Surrey

£70,000/annum

As the Lead Customer Relationship Manager, you will play a pivotal role in shaping the success of our homes by enhancing their reputation for quality care within local communities. You will collaborate closely with teams across mu...

17 hours ago seen See more...

Customer Service Lead New

Transpennine Express

Huddersfield, West Yorkshire

Excellent Customer Service skills. Friendly and approachable manner. Good Maths and English. Good computer literacy with the ability to use Microsoft packages. Supervisory experience including absence management, performance manag...

17 hours ago seen See more...

Lead product owner - Fintech experience New

Mcs Group

Belfast, County Antrim

£60,000 - £70,000

Work closely with the business product owners, business product analysts, and the development team, to ensure the delivery roadmap is in line with business priorities. Report into the VP of product to help implement strategy for C...

20 hours ago seen See more...

Customer Experience People Lead

Xero

Lancashire, England

Competitive salary

Participate as a member of the global CX leadership team to deliver on our CX Strategy, objectives, key results and strategic initiates (OKRs). Uplift the capability of your team through effective ongoing development and coaching....

4 weeks ago seen See more...

Customer Experience Insight Lead

Harnham - Data & Analytics Recruitment

Lancashire, England

£60,000 - £75,000 per annum

Lead a team in delivering actionable insights to drive business assurance or transformation. Develop and enrich Customer Experience frameworks to guide decision-making and enhance brand loyalty. Analyse diverse data sources to pro...

a month ago seen See more...

Customer Experience Insight Lead

Harnham - Data & Analytics Recruitment

Nottinghamshire, England

£60,000 - £75,000 per annum

Lead a team in delivering actionable insights to drive business assurance or transformation. Develop and enrich Customer Experience frameworks to guide decision-making and enhance brand loyalty. Analyse diverse data sources to pro...

a month ago seen See more...

Account Run Lead ( Customer Experience Manager)

Dxc Technology

Corsham, Wiltshire

DOE including benefits package

KPI / SLA targets. Contractual deliverables, obligations, and cost of service (in line with Plan of Record (PoR). Year on Year cost reduction through continuous delivery improvements, efficiency and innovation aligned to the Accou...

a month ago seen See more...

Lead Insight Analyst – Customer Experience

Asos

London, England

Designing and measuring an insight, analytics and research program to understand customer satisfaction across ASOS, across all global touchpoints (fully e2e). Identifying priority customer failures and action areas and working wit...

2 months ago seen See more...

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