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Customer Experience Lead jobs in West Midlands, England

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COMPLAINTS AND CUSTOMER EXPERIENCE LEAD

Take ownership of complaints, guiding them from start to finish with professionalism and efficiency. Analyse evidence independently, determining fair outcomes and appropriate compensation where needed. Craft clear and concise resp...

CompanyMerje Ltd
AddressWest Midlands, England
CategoryCustomer Service
Salary£30,000 - £40,000 per annum
Job typePermanent, full-time
Date Posted 4 weeks ago See detail

Complaints and Customer Experience Lead

Merje Ltd

West Midlands, England

£30,000 - £40,000 per annum

Take ownership of complaints, guiding them from start to finish with professionalism and efficiency. Analyse evidence independently, determining fair outcomes and appropriate compensation where needed. Craft clear and concise resp...

4 weeks ago seen See more...

Customer Experience Executive - Export

Proftech Talent Ltd

West Midlands, England

£25,000 - £30,000 per annum

Experience of working in a similar role, working with international partners/customers and of the management of orders for non-UK countries. Be able to multi-task, prioritise and the ability to work on own initiate, confident in p...

5 days ago seen See more...

Customer Experience Executive

Bell Cornwall Recruitment

West Midlands, England

£25,000 per annum

Resolving customer enquiries such as billing queries and transferring from other providers. Being the first point of contact for customers and handling customer complaints. Escalating customer queries to the right department. Mana...

a week ago seen See more...

Customer Experience Executive

Bell Cornwall Recruitment

Birmingham, West Midlands

Competitive

Customer Experience ExecutiveLocation: Birmingham City CentreSalary: 25,000BCR/OO/11106Key responsibilities include but are not limited to:Resolving customer enquiries such as billing queries and transferring from other providersB...

a week ago seen See more...

Customer Team Leader (social work experience)

Opus People Solutions

West Midlands, England

£22.51 per hour

Ability & experience to lead a team of 10 or more. Ideally a social worker. Must have experience of strength-based approach and social prescribing. Identifying and undergoing coaching & progression for team members. Training new s...

3 days ago seen See more...

Customer Experience Team Leader

Connectment

Smethwick, West Midlands

£28,000 - £31,000/annum Excellent Benefits + Hybrid

You will lead and motivate a team to achieve their goals. Participating in regular team meetings and training to improve job performance and customer service skills. Be actively involved in eliminating the company's outstanding ba...

a month ago seen See more...

Customer Experience Administrator

Trident Group

Birmingham, West Midlands

£27,385 Annual

To record and maintain accurate records for the high volume of often complex customer complaints (across multiple communication channels), that arise daily, ensuring that complaint cases are opened, information is saved to the cas...

a month ago seen See more...

Complaints and Customer Experience Officer

Gleeson Recruitment Group

West Midlands, England

Ensure the complaints process is owned and resolved by the Complaints case handler from start to finish for each customer complaint throughout the business. Independently analyse the evidence and decide whether the complaint shoul...

a month ago seen See more...

Customer Experience Advisor 39151

Jonathan Lee Recruitment Ltd

Coventry, West Midlands

£24 Hourly

Managing customer and retailer inbound and proactive outbound contacts via telephone, email, social and digital platforms. Being a knowledgeable expert in the company's brands and products. Identifying prospective customers and ge...

2 months ago seen See more...

Customer Experience/ Retail Surveys - Birmingham

Retail

Birmingham, West Midlands

£13.50/Hourly

20 days annual leave plus 8 days bank holiday (pro-rata). Perks at Work, including discount vouchers and points to spend. Support programme with a 24/7 helpline. Eye care vouchers. Competitive pension scheme. Excellent communicati...

2 months ago seen See more...

Customer Experience/ Retail Surveys - Birmingham

Adecco

West Midlands, England

£13.50 per hour, inc benefits

20 days annual leave plus 8 days bank holiday (pro-rata). Perks at Work, including discount vouchers and points to spend. Support programme with a 24/7 helpline. Eye care vouchers. Competitive pension scheme. Excellent communicati...

2 months ago seen See more...

Travel Customer Experience Concierge

Succeed Recruitment Solutions

West Midlands, England

Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly...

2 months ago seen See more...

Customer Experience Specialist

Office Angels

Birmingham, West Midlands

£24,500 - Annum

Do you have a genuine passion for providing excellent customer service?Are you a people-person who would love to work for successful business celebrating their 50th year?If so, read on.Job Title: Customer Experience SpecialistSal...

2 months ago seen See more...

Customer Planning Lead

Brite Recruitment Ltd

West Midlands, England

£33,000 per annum

Working closely with Sales and customers to ensure that current and accurate information is used for demand forecasts. Lead regular online meetings with customers to resolve issues and provide ongoing support around ordering. Prov...

3 weeks ago seen See more...

Experienced SaaS Customer Success Manager

Sales-I

West Midlands, England

£30,000 - £35,000 per annum

Establish success plans for customers that outline their critical success factors, metrics for success, and potential issues and provides recommendations. Identifies issues that could impact satisfaction for the customer to ensure...

a month ago seen See more...

Customer Success Lead - SaaS - Remote

Reed Sales

West Midlands, England

£55,000 - £70,000 per annum, inc benefits

The business sell their SaaS solution into Enterprise level clients, with the likes of Spotify & BT as existing customers. They've created a fantastic people-centric culture, they have a strict no-ego policy -they're an incredibl...

a month ago seen See more...

What should I search to find Customer Experience Lead jobs in West Midlands?

People who searched for Customer Experience Lead jobs in West Midlands also searched for Customer Services, Customer Service Associate, It Customer Service, Customer Service Assistant, Customer Service Executive, Banking Customer Service, Inbound Customer Service, Customer Service Consultant, Customer Service Manager, Customer Service Operations, Customer Experience Advisor, Customer Account Specialist, Customer Care Advisor, Lead Project Manager, Customer Operations Manager, . If you're getting few results, try a more general search term. If you're getting irrelevant result, try a more narrow and specific term.

Top Jobs in West Midlands

Sales, Product Marketing Manager, Development Manager, Sales Account Manager, Customer Service Executive, Senior Account Manager, Senior Marketing Manager, Director Of Research, Director Of Marketing, Sales & Marketing Manager, Marketing Manager, Trade Marketing Manager, Internal Account Manager, Strategic Account Manager, Channel Marketing Manager,

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