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Customer Experience Lead jobs in London, England

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LEAD INSIGHT ANALYST – CUSTOMER EXPERIENCE

Designing and measuring an insight, analytics and research program to understand customer satisfaction across ASOS, across all global touchpoints (fully e2e). Identifying priority customer failures and action areas and working wit...

CompanyAsos
AddressLondon, England
CategoryAdvertising & Marketing
Date Posted 2 months ago See detail

Lead Insight Analyst – Customer Experience

Asos

London, England

Designing and measuring an insight, analytics and research program to understand customer satisfaction across ASOS, across all global touchpoints (fully e2e). Identifying priority customer failures and action areas and working wit...

2 months ago seen See more...

Senior Customer Experience Design Manager

Corecruitment

London, Greater London

£90k - 100k per year + plus family package, plus benefits

Min.Bachelors Degree or Equivalent. 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at...

2 days ago seen See more...

Customer Experience Manager

Enable Leisure & Culture

London, Greater London

£40,000 - £45,000 per year

30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas. Life Insurance. Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work). A variety of social and wellbeing activities...

3 days ago seen See more...

Customer Experience Manager, London

Grainger Plc

London, England

Responsible for implementing a best-in-class Responsibility to develop insight capabilities Measure and evaluate customer behaviors and Demonstrated commitment to customer Strong leadership skills Solid customer orientation, core...

5 days ago seen See more...

Customer Experience Team Leader

Hibob

London, England

Lead and mentor a team of Customer Support Specialists, providing guidance and support to ensure high-quality service delivery. Track and analyse KPIs to monitor team performance and identify areas for improvement. Implement and o...

5 days ago seen See more...

Receptionist (Roaming) - Customer Experience

Iris- Networx Services

London, England

Competitive

Super customer-focused . A great team player . Confident using MS Office and other basic IT packages . Fluent in English . 25 days annual leave + 1 day extra for your birthday + all bank holidays + extra days for length of service...

a week ago seen See more...

Travel Customer Experience Concierge

Succeed Recruitment Solutions

London, England

Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly...

2 weeks ago seen See more...

CUSTOMER CARE SOCIAL TEAM LEAD EMEA

Dr Martens

London, England

Recruit train & develop new staff to be able to ensure company dependencies are met. Drive performance of the team to meet/exceed KPIs. Report on KPIs on a daily, weekly, and monthly basis to ensure expectations are met. Present...

5 days ago seen See more...

Customer Experience Executive

Getrecruited Uk Ltd

Wembley, Greater London

Up to £40000.00 per annum + BONUS + GREAT CULTURE

Managing the process of apartment completions. Working closely with purchasers or other agents providing the best level of Customer Experience. Act as the main point of contact for potential buyers, providing information about new...

3 weeks ago seen See more...

Customer Experience Supervisor - Mercedes-Benz of West London

Sytner

London, Greater London

Competitive

Enhanced Holiday Entitlement - 33 days inc. bank holidays. Industry-leading Maternity, Paternity and Adoption Pay. Career Development. Recognition of Long Service every 5 years. Discounted Car Schemes. High Street Discounts. Disco...

3 weeks ago seen See more...

Customer Experience Assistant Receptionist

Oxford Innovation Space

London, England

£25,643 Annual

Be the first and last point of contact for our customers and their guests. Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner. Responsible...

a month ago seen See more...

Customer Experience Advisor

Es Recruitment Uk

London, England

24000.00 - 29000.00 GBP Annual

Provide excellent customer service through various channels including phone, email, and live chat. Respond promptly to customer inquiries and resolve issues efficiently. Maintain accurate records of customer interactions and trans...

a month ago seen See more...

Customer Experience Technical Specialist, Customer Care

S&P Global

London, Greater London

Exceptional ability to effectively communicate and present analysis, insights, and actionable recommendations (both verbal and written) to crossfunctional firm-wide senior level executives. Our team of experts delivers unrivaled...

a month ago seen See more...

Senior Floor Manager-Customer Experience

Gymshark

London, England

Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador. Expert on all elements of the customer journey, to educate,...

2 months ago seen See more...

Technical Customer Experience Associate

Hewlett Packard

London, Greater London

Plan, manage and execute engaging Customer Experiences and briefings.. Deliver product demonstrations and guided tours to bring HP's products and solutions to life.. Where appropriate, work with account teams to identify and secu...

2 months ago seen See more...

Commissioner experience lead

Girlguiding

London, England

£37,485 a year

Vacancy Type Fixed Term/Full Time Fixed term contract end date 10/12/2025 Location London with hybrid working / and supporting flexible working Hours per week 35 Salary 37,485 + 3,500 Location Allowance (LA) per year (rising to...

2 months ago seen See more...

Programme Manager (Customer Experience)

La Fosse Associates

London, England

Up to £83,000 a year

Experience of leading Customer Experience Programmes. Experience of delivering complex Change Programmes a mixture of Business led and IT led. A proven track record of working with and successfully influencing stakeholders at di...

2 months ago seen See more...

Customer Experience Manager – Housing & Social Investment.

Triumph Consultants Ltd

London, Greater London

£29.56 an hour

Responsible for the day-to-day supervision and support of the Complaints Team in providing a quality complaints service. Design and implement robust performance management across the team to deliver excellent customer service. Ide...

2 months ago seen See more...

Customer Experience Team Member

Ambassador Theatre Group

Strand, Greater London

£11.62 - £11.85 an hour

Role Front of House Salary 11.62/11.85 per hour Type Casual Closing Date 31-03-2024 at 12:00 Location Savoy Theatre, Savoy Court, The Strand London Greater London WC2R 0ET...

2 months ago seen See more...

Customer Experience Strategy Director

Merkle

London, England

Circa 10+ years experience in an agency, consultancy or a client-side essential. Experience in customer journey planning predominantly direct channels. Experience presenting complex strategies, translating goals and insights in...

2 months ago seen See more...

Contract manager (Customer Experience & service Delivery)

House Of Commons

London, England

£56,180 - £66,497 a year

30 days annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 27%. Access to training and development. Flexible working. Interest free season ticket loan...

2 months ago seen See more...

Customer Experience Associate (3 Month Fixed-Term Contract)

Faire

London, England

Fixed term contract

Support brands and retailers via Chat and Email support. The hours for this role are 9am - 6pm Monday-Friday. Make it your mission to foster exceptional Customer Experiences across the marketplace. Serve as the front line, go-to r...

2 months ago seen See more...

Global Customer Experience Training Manager

Loveholidays

London, Greater London

Working with the in house and outsource teams to understand opportunities for enhancing skills and knowledge. Working with the Heads of Customer Service and Customer Operations to deliver targeted, scheduled, and structured traini...

2 months ago seen See more...

Customer Experience Manager

Sainsbury's

Wembley, Greater London

From £31,250 a year

Youre supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area. Youll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve thin...

2 months ago seen See more...

Customer Experience Manager (f/m/d)

B2B Media Group Emea

London, England

Be the face of B2BMG. A trusted advisor to clients. You will be their idea factory, consultant and problem solver. Be the expert for all things related to guiding and supporting clients through their campaign experience with B2B...

2 months ago seen See more...

University of West London: Customer Experience Agent

Bark

London, Greater London

Be a product & customer expert, assisting new and existing professionals with any queries that they may have. Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-ori...

2 months ago seen See more...

Customer Experience Agent - Part Time (3pm to 11pm)

Gett

London, England

Part time. Saturday, Sunday and Monday. 3pm to 11pm. Effectively managing customer contacts across various channels of communication, including telephone, e-mail, chat, and social. Achieving high levels of accuracy and quality of...

2 months ago seen See more...

Customer Experience Manager

Manolo Blahnik

London, England

Full-time

Ensure that customer-centric principles are integrated into every facet of CX workstreams, guiding teams towards prioritizing customer satisfaction and loyalty. Actively advocate for customer-centricity by embedding customer needs...

2 months ago seen See more...

Customer Service Team Lead

Amicable

London, England

£40,000 - £45,000 a year

Organise work as well as allocate and manage team members workload,. Monitor performance and lead the team to achieve the companys goals and provide excellent service to customers,. Manage and improve the team members performan...

4 weeks ago seen See more...

Lead Experience Analyst - Logevity

Oliver James

London, England

Negotiable

Ensuring all Longevity related deliverables the team is responsible for are produced to a high standard and within agreed timescales. Improving processes and building tools to support digitisation, experience analyses and pricing...

a month ago seen See more...

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