Customer Journey Manager jobs in England

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CUSTOMER & COMMUNITIES MANAGER

Leading on projects within the Customer Transformation Programme to ensure rapid delivery of the objectives. Working closely with Customer Transformation colleagues and our frontline Customer Service teams, to help understand and...

CompanySurrey County Council
AddressMerrow, Surrey
CategoryAdvertising & Marketing
Salary£52,047 per annum
Job typeFixed term
Date Posted 3 days ago See detail

Customer & Communities Manager

Surrey County Council

Merrow, Surrey

£52,047 per annum

Leading on projects within the Customer Transformation Programme to ensure rapid delivery of the objectives. Working closely with Customer Transformation colleagues and our frontline Customer Service teams, to help understand and...

Customer Experience Manager

Reed Business Support

Norfolk, England

£250.00 per day, inc benefits

Our client is seeking extra a Customer Experience and Scheduling Consultant. This role is full time initially until September 2024 but expected to be extended until March 2025. The role would be having 3 direct reports who each ma...

Customer Experience Manager

Reed Business Support

Norfolk, England

£250.00 per day, inc benefits

Our client is seeking extra a Customer Experience and Scheduling Consultant. This role is full time initially until September 2024 but expected to be extended until March 2025. The role would be having 3 direct reports who each ma...

Customer Service Manager

Avery Healthcare

Aldridge, West Midlands

£11.60 per hour

Greeting people politely and professionally whether in person or by telephone.. Ensuring Front of House team answer the phone in line with Company policy.. Managing the process of show rounds and train staff team to manage to the...

Customer Service Manager (12 months FTC)

Business Of Fashion

London, Greater London

Customer Relationship Management: Actively develops strong working relationships with Strategic account contacts and senior Sales management to ensure positive ongoing partnerships identifying gaps in service and providing the dir...

Customer Service Manager (9 months FTC)

Business Of Fashion

London, Greater London

Customer Relationship Management: Actively develops strong working relationships with Strategic account contacts and senior Sales management to ensure positive ongoing partnerships identifying gaps in service and providing the dir...

Brand and Customer Manager, Oncology

Msd

London, Greater London

Lead development of operational plans and omnichannel campaigns, ensuring alignment with strategy and delivery against quarterly OKRs, strong KPIs and performance targets. Utilise our strategic planning process to develop a segmen...

Finance Customer Journey Manger

Lloyds Banking Group

Bristol, England

Working with Finance stakeholders and teams to ensure they are aware of all Control and Reconciliation impacts from Inbound initiatives.. Analysing key themes using data from a wide range of sources and identifies possible impacts...

Customer Management Associate - Financial Services

Pwc

Bradford, West Yorkshire

Competitive

Receiving inbound telephony and email queries from customers, responding accordingly each time . Handling sensitive conversations with customers who may be vulnerable, identifying this appropriately . Some knowledge of financial s...

Customer Service Manager - Construction

Randstad Construction And Property

Basingstoke, Hampshire

£40,000 - £60,000/annum Pension Health Car Allowance

The regional office is in Basingstoke and they work on developments of 50 to 200 units on both new builds as well as some social housing and smaller blocks of flats and apartments across the Dorset, Hampshire, Berkshire areas. You...

Digital Business Analyst - Customer Journey

Nigel Frank International

London, England

£55,000 - £70,000/annum

Experience working as a BA on technical / digital / marketing projects. Experience with Customer Journey mapping. Experience working on the discovery phase of projects. Knowledge of Agile methodology, including writing and manging...

Customer Relation Manager/Day Duty Manager

Residential Management Group

London, England

£35,000 a year

Excellent people management and team working skills, with good delegation abilities. Ability to deliver clear and concise information both verbally and written. Strong attention to detail, time management, and the capacity to work...

Customer Service Manager

Dhl

Solihull, West Midlands

£38,000 a year

The Customer Service Manager is a pivotal position within the business and has significant communication and involvement with our customer and their suppliers to ensure customer satisfaction and KPI delivery. Reporting to the Seni...

Customer Service Manager

Pertemps Tamworth

West Midlands, England

£35,000 per annum

Supervise, mentor. Manage team performance and provide regular feedback. Set clear objectives and goals for the Sales support team. Conduct regular performance reviews and identify areas for improvement. Handle escalated customer...

Customer Account Manager SAP expert needed

Office Angels

Kent, England

£28,000 - £30,000 per annum

Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences. D...

Customer & Market Insights Manager

Randstad Construction & Property

Berkshire, England

Salary negotiable

Lead strategic customer and Market Insights for the UK and Ireland Speciality & Rare Business Units. Provide decision support through market research, performance analysis, and competitive intelligence. Assist in short- and long-t...

Senior Customer Experience Manager

Barchester Healthcare

Surrey, England

Competitive salary

Previous experience of Customer Experience delivery . Customer experience journey design and implementation. Customer journey mapping . Previous experience of managing senior stakeholders . Excellent communication skills . Trainin...

Senior Customer Experience Manager

Barchester Healthcare

Lancashire, England

Competitive salary

Previous experience of Customer Experience delivery . Customer experience journey design and implementation. Customer journey mapping . Previous experience of managing senior stakeholders . Excellent communication skills . Trainin...

Senior Customer Experience Manager

Barchester Healthcare

West Yorkshire, England

Competitive salary

Previous experience of Customer Experience delivery . Customer experience journey design and implementation. Customer journey mapping . Previous experience of managing senior stakeholders . Excellent communication skills . Trainin...

Customer Success Manager

Spec Recruitment

Avon, England

£30,000 - £38,000 per annum

Assist the consultants in growing and retaining a portfolio of customers, through identifying customers needs and opportunities to help. Onboarding new clients and setting up the platform based on their unique structure, challeng...

Customer Order Management Apprenticeship

Khipu Networks Ltd

Hampshire, England

Competitive salary

Founded in 2005, KHIPU Networks ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy Best-of-Breed solutions that enable them to meet thei...

Customer Service Executive/Account Manager HYBRID

Office Angels

Kent, England

£15.00 - £16.00 per hour

Building strong relationships with business customers, providing a unparalleled level of service. Handling enquiries from internal and external customers. Providing a quick and efficient response to change requests. Creating debit...

Customer Experience Manager

Vermelo Rpo

London, England

Competitive salary

Provide SME knowledge to the business on Customer Experience measures, including NPS and CES. Collaborate with other CX Team colleagues to maintain survey question sets and design new surveys. Produce research briefs and discussio...

Customer Experience Manager

Ccr Recruitment Group

South East

£35,000 - £40,000 per annum, inc benefits

Address and resolve high-level customer complaints. Manage shipping orders, payments, and deliveries. Lead and support a small team. Answer customer queries. Researching products, and spotting trends in customer comments and inter...

Customer Supply Planning Manager

Sysco Gb

Kent, England

Competitive salary

Collaborate with customers to gather forecasting insight for key demand events (promotions, allocations, menu changes, category switches events etc). Challenge, validate & analyse the impact & communicate simply and quickly across...

Customer Success Manager - Insights

William Reed

South East

Managing all client consultancy requests & projects, responsible for 'simple insight reporting/consultancy work outside of 'strategic projects (which will be manged by central insights team). Creating and maintaining personalise...

Customer Success Manager - Financial Services

Pure Resourcing Limited

South East

£35,000 - £70,000 per annum, OTE

Develop and maintain strong relationships with mortgage intermediaries, lenders, and agents, serving as their primary point of contact and to celebrate their adoption of the platform. Provide personalised support and guidance to c...

Customer Success Manager - Software Solutions

Kerridge Commercial Systems

Nottinghamshire, England

Salary negotiable

Work with the Customer Success Director to Drive Customer Success Outcomes Increase renewal rates and reduce churn.Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.Dr...

Customer Success Manager (L&D background essential)

Eutopia Solutions Ltd

South East

£50,000 - £60,000 per annum

Experience in L&D / Learning & Development. A background that includes time in Customer Success or the desire to move into it. A passion for working with people and customers to deliver great learning. Ability to communicate effec...

Customer Engagement Manager

Adria Solutions

Lancashire, England

£35,000 - £45,000 per annum

Manage designated customer accounts, scheduling regular meetings and gathering feedback. Conduct product demonstrations and support the tender process. Coordinate contract renewals and invoicing. Liaise with various departments to...