Account Executive

We are Pluxee, ex-Sodexo Benefits and Rewards Services, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.

We bring to life benefit platforms and payment solutions to open up a world of opportunities to our 500,000 clients and 36 million of their employees in 31 countries.

Your next challenge

Main missions

• Supporting a team of Account Managers with managing the daily, weekly and monthly tasks in managing their employee benefit and reward clients. Time management and organisational skills are key.
• Account Executive’s need to understand their client business and work closely with the Account Manager to increase client retention and engagement
• Ensure all account management processes are efficient, streamlined and regularly updated

Key responsibilities

• Understand your client’s business objectives and develop good client relations
• Identify new opportunities for existing clients and make recommendations to your Account Manager/Account Director/ Commercial Account Manager
• Support the account team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives
• Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required
• Analyse and review your reporting and highlight any patterns or concerns to the Account Manager
• Ensure that detailed work instructions are produced and updated, complying with relevant operating standards
• Liaise with internal departments and external suppliers to achieve the best possible solutions
• To have a clear understanding of the current status of every project that you are responsible for
• Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained
• Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule
• Update website content using content management software
• Copywriting and proof reading
• Assist with reconciliation and debt control
• Attend client meetings and produce contact reports as required
• Trouble shooting and resolving client issues
• Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required
• Perform all other duties as reasonably required that are consistent with both training and experience

You’re a match

• Good working knowledge of Microsoft Office
• Experience using a CRM system desirable, such as Salesforce
• Analytical with excellent problem-solving skills
• Confident to highlight issues and suggest ways of improvement
• Great attention to detail, particularly with finances, grammar, spelling, and tone of voice
• Good understanding of IT, Creative and Finance
• Ability to work independently and under pressure
• Team player with a positive attitude
• Ability to communicate well at all levels
• Keen to learn
• Experience of working in a busy administrative client support type role preferential

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Milton Keynes, MK17 8LX