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Form of workOur Upstream Natural Resources Client Servicing Team is looking for an Account Executive based primarily in our London office. You will be aligned with our Upstream sales and broking colleagues in London and our global network offices.
We are an integral part of the end-to-end client servicing function, beginning with leading the discussions with our clients to establish their insurance requirements through to the completion of the insurance product. This often takes the form of face-to-face meetings with the client as well as the insurance market to carry out programme and structure design workshops. We work closely with the London market broker during the process and co-ordinate all stages of the placement with key stakeholders involved, which could include Captive insurers, Lenders / Legal Advisors, Engineering professionals and/or Surveyors and Valuation companies.
The role encompasses regular client and underwriter contact, in person (whether in our office or at their location), or via all other available communication method.
Key Duties
- Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
- Provide technical, industry and subject matter expertise where required.
- Liaise with clients and build strong relationships.
- Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
- Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
- Grow existing portfolio by identifying new from existing opportunities.
- Work alongside (and provide direction as appropriate) to the Natural Resources Account Handlers based in Mumbai.
- Provide renewal documentation with the support of Account Handlers and Brokers
- Respond quickly and accurately to new business introductions.
- Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities.
- Maintain a detailed knowledge of products and services offered by WTW to enable identification of cross selling for differing lines of business opportunities.
- Check policies, market presentations and client documentation as appropriate.
- Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition.
- Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards.
- Development of service plans that define the engagement and timing of engagement with the client.
- Manage Key Performance Indicators (KPI’s)/Service Level Agreements (SLA’s) to ensure targets are met.
The Requirements
- Natural Resources Insurance experience.
- Track record of delivering high levels of client service.
- Experience of working with and adhering to processes and systems to support client service delivery.
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists.
- Ability to represent the practice and WTW with integrity and credibility
- Strong communication, negotiation and influencing skills
- Preferably with professional qualifications, e.g. ACII or similar country equivalent, or relevant industry experience
Our work style
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.
We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working.
What can we offer you?
As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
