AddressAccount Executive
Salary: up to £26k
Hours: Full Time / 37.5 hours per week
Location: Remote – some travel required to attend meetings
Purpose of Role:
To provide customer service support for Bright Horizons’ clients in the UK. The focus of this position is to enhance existing client relationships through planning and co-ordinating support for clients and being responsive to their requests. Identify opportunities to build the relationship through understanding the clients’ objectives and how Bright Horizons can best meet them.
What We Can Offer You
- Our benefits include but are not limited to.
- Flexible working and holiday entitlements
- Discounted childcare in one of our nurseries
- Quarterly Employee Appreciation Weeks
- Annual gala award evening
- Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
- Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
Why Bright Horizons?
We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2022.
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.
We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
Responsible For
Proactively manage a portfolio of client accounts to maximise contract retention, revenue and profit and customer loyalty
Monitor contract duration and highlight contracts due for renewal, or where the client may wish to change what they purchase.
Ensure clients experience the maximum return on their investment and view Bright Horizons as their strategic partner for all family care or work/life – related issues.
Respond to client requests in an appropriate, professional and timely manner.
Partner with colleagues in different parts of the business to create solutions to client requests and share information.
Provide information to the Account Manager to aid their decision making.
Other duties as required.
Essential Experience
Must have strong analytical and financial acumen as well as client relationship management skills.
Must work well in a collaborative environment and be able to communicate the values and mission of the organisation and full range of services we offer to clients.
Qualifications
Qualification to graduate level preferred, although not essential
Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Please note, due to our sector all roles are subject to an Enhanced DBS.
We look forward to receiving your application!
If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.
