Account Management Assistant

Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find an  ACCOUNT MANAGEMENT ASSISTANT .

This role works as apart of a small team that is responsible for onboarding new customer accounts. The  ACCOUNT MANAGEMENT ASSISTANT  is available immediately.

For the role of  ACCOUNT MANAGEMENT ASSISTANT , you will need to have previous experience of office based customer service or administration.

THE SALARY & BENEFITS

• Salary circa £22,500-£25,000 per annum, dependent on experience.
• Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
• Support & training from an experienced manager.
• Modern, polished offices
• 20 days holiday plus 8 bank holidays
• Government pension scheme
• Free on-site parking

THE JOB

The main duties included within the role of the  ACCOUNT MANAGEMENT ASSISTANT , are:

• Completing the set up and on boarding of new customers
• Building strong working relationships with customer accounts
• Logging queries on the in-house system
• Providing quotations to new customers
• Handing new customers to the underwriting team in order to get them approved for set up
• Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
• Generating reports when required
• Answering queries from the internal Account Management team
• Providing IT system training to new customers
• Escalating any underwriting queries to the management team
• Completing and sending out relevant documentation
• Chasing up any missing information/documents
• Ensuring that projects and support tickets are updated daily