Account Manager

ACCOUNT MANAGER

Location: Normanton
Salary: £28k - £31k subject to experience

Based at our head office at Normanton, you will maintain and develop existing client relationships and develop accounts through upselling and cross selling.

We are a highly successful, customer-focused sales organisation with offices across the UK and Australia. We work closely with businesses around the world providing unique print, software and IT solutions. We have grown significantly over the years and are now one of the leading SMEs in the Yorkshire region.

What you’ll be doing:

This role provides a great opportunity to learn about a wide range of security print and IT solutions, with both UK and international accounts.

You will:

• be the lead point of contact for customer account management matters.
• be responsible for end-to-end account management processes - from quotation to order processing and delivery.
• handle orders from production to completion, often to exacting deadlines.
• upsell additional products and services to existing clients.
• source components from a list of approved suppliers.
• always deliver an outstanding service to all customers.

Does this sound like you?

You already have account management experience, including upselling and cross selling experience. You have strong administration skills and will be used to dealing with customers by phone and email. Any experience gained within the print sector would be useful (but it’s not essential as training will be provided).

You’ll be able to demonstrate:

• a confident manner and a flexible and logical approach to work.
• great administration ability - efficiency, attention to detail and accuracy.
• fantastic organisation skills and the ability to work to deadlines.
• effective verbal and written communication ability, including an excellent telephone manner.
• effective problem-solving ability.
• good working knowledge of Excel, Word, and e-mail.
• a superb, 'can-do’ customer service attitude.

There will opportunities for client and supplier visits, so a full UK driving license is preferred.

Work Hours:

35.75 / week. Mon-Thurs 8:45am - 5:15pm, Fri 8:45am - 3:00pm.

Why choose us?

Our benefits include:

• Generous annual leave: 27 days of holiday each year plus bank holidays.
• Early Finish Friday (3pm).
• Hybrid working available (max 2 days from home).
• Life Assurance and Pension.
• Employee assistance / counselling helpline
• Free and secure onsite parking (you’ll be based at our head office just off junction 31 of the M62)

If you’d like to join a friendly, hard-working team and help support the continued growth of the Company, please apply online with a CV that clearly sets out the relevancy of your experience. We will be reviewing applications on an ongoing basis so if you’d like to be considered then please don’t delay in submitting your application.

INDLS