Account Manager

Role: Account ManagerSalary: Up to GBP27,000 per annumLocation: BlackburnHours: Set Monday to Friday general office hours & 12:30pm Friday finish

This is a 12-month contract initially - with the view to become permanent

Tailor Made are excited to be working with a well-established, growing Training provider in Blackburn. They are seeking an Account Manager to join they busy team.

This is an exciting opportunity for you someone who is looking to engage with, and be responsible for a variety of employers across the Northwest and on a national scale.

The successful candidate will provide excellent customer service consistently, will work closely with our operational departments and achieve set KPI's across our Apprenticeships, Apprenticeship Preparation Programme and commercial training. There will be an expectation to work with other departments to provide updates on all employer engagement activities.

The Role

Be the point of contact for all customer account management matters by regularly holding face to face meetings with new and existing customers to discuss any account matters, including issues arising, future needs, concerns or queries

Provide a responsive customer service to new and existing clients by responding to any customer contact enquiries through email, phone or meetings in a timely manner

Maintain and grow existing client relationships which in turn will help develop new business leads by upselling and cross selling

Manage pipeline and opportunities for both Apprenticeship and Commercial sales against agreed KPIs

Provide weekly updates on reporting of sales results against target

Build and maintain strong customer relationships by providing information, advice and guidance on all Apprenticeships, Traineeships and Commercial training to maximise business income and opportunities

Build and maintain strong working relationships with key stakeholders and customers by gaining a robust knowledge of the market place and identifying any business growth opportunities / programmes within both existing and new markets

Attend company events which include but are not limited to; schools, open evenings and weekend taster clubs ensuring that you are promoting and supporting the brand

Assist with challenging customer requests and support the resolution of any customer complaints or concerns by quickly working towards a solution and escalating as required to a member of the leadership team

Identify, engage, plan and develop new opportunities / income streams in both Apprenticeships, the Apprenticeship Preparation Programme and Commercial training

Be the lead communicator to our clients ensuring key information, changes and requirements are given and supporting them with these where required

About You:

Experience as an Account Manager or Customer Service Advisor or in a similar industry

Experience delivering a high level of customer service

Track record of meeting targets and creating business growth linked to KPI's

Excellent verbal and written communication skills

Excellent listening and negotiation skills

Attention to detail to a high standard

Computer literate in Microsoft programmes including outlook, work

Must have a full UK driving licence

Company benefits:

Flexible hybrid working

Paid Birthday leave

Company mobile phone and laptop

Access to company pool cars

Quarterly CPD Training days

A full company induction

Continuous professional development and access to training courses

For more information contact Charlotte Sinar

By submitting your CV to Tailor Made Ltd you are consenting to Tailor Made Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.