Account Manager: Franchise Support, High Wycombe

This is an exciting role for someone with experience of working in a FRANCHISE environment. Your role here is to look after (and deliver) all training for franchisees, thereby giving them the tools to become more successful and profitable. This is essentially a Relationship Management role and there will be some international travel to visit your restaurant customers in Europe . This is a lovely job for the right person and just 3 days in the office weekly. Apply here: Franchisee Engagement /Relationship Manager
TITLE : ANY LANGUAGE Franchisee Engagement /Relationship Manager
Location: Bucks, UK
Work style: 3 days in the office per week ( 2 days are wfh)
Contract: Permanent role.
Salary : Total Compensation £55,000-£70,000per annum (which is comprise of basic salary of up to £60,000 plus 10% bonus) .
Sector : Hotel franchise
International Travel required: Yes
Company:
Hotel/hospitality/restaurant sector. Your clients are franchisees across Europe and your role is to engage with them and provide them with a top class, nurturing , customer care experience. There will be international travel in this role, as you will need to visit hotels and restaurants and speak to franchise owners ..this is a customer care and relationship orientated role where you will be providing training to franchisees. You will also be managing a small team of 5 people .
Languages needed Fluency in English
Summary of the role: You will focus on two main areas
1) Providing practical day-to-day logistical and operational support to your hotel owners who own franchises
2) Providing full Training to your clients with the aim of helping them be more profitable
Duties
Operational:
* Listen to customer/franchisee feedback.
* Creating relationships with franchisees,
* Manage a portfolio of key relationships (all are business owners)
* Introduce clients to new products & services that have been purchased centrally and deliver training
* Help with stock control: make sure correct stock is available for current & future promotions
* Liaising with vendors including local drinks companies, fresh –produce suppliers and suppliers of food-related equipment
* Liaising Distribution Centre to ensure products arrive on time
* Inform clients of price changes for various ingredients, machinery or for restaurant-specific equipment such as fridges and freezers etc
* Manage “product recalls”
* Make site visits
* Budget management and tracking and analysis of performance and client satisfaction
Training & practical support
* You will be delivering onboarding and training sessions, face to face and also on Teams
* Provide training and information on new products
* Manage an international team of 5 staff ( all coaching /mentoring and training ) Organising team training & financial training
* Help to set business targets and establish forecasting
* Monitor sales progress
* Ensure staff absences & holidays are covered
Requirements
* Fluent English . Other languages are an asset
* Experience of a franchise environment
* Numerate with good excel
* Car driver

This is an exciting role for someone with experience of working in a FRANCHISE environment. Your role here is to look after (and deliver) all training for franchisees, thereby giving them the tools to become more successful and profitable. This is essentially a Relationship Management role and there will be some international travel to visit your restaurant customers in Europe . This is a lovely job for the right person and just 3 days in the office weekly. Apply here: Franchisee Engagement /Relationship Manager TITLE : ANY LANGUAGE Franchisee Engagement /Relationship Manager Location: Bucks, UK Work style: 3 days in the office per week ( 2 days are wfh) Contract: Permanent role. Salary : Total Compensation £55,000-£70,000per annum (which is comprise of basic salary of up to £60,000 plus 10% bonus) . Sector : Hotel franchise International Travel required: Yes Company: Hotel/hospitality/restaurant sector. Your clients are franchisees across Europe and your role is to engage with them and provide them with a top class, nurturing , customer care experience. There will be international travel in this role, as you will need to visit hotels and restaurants and speak to franchise owners ..this is a customer care and relationship orientated role where you will be providing training to franchisees. You will also be managing a small team of 5 people . Languages needed Fluency in English Summary of the role: You will focus on two main areas 1) Providing practical day-to-day logistical and operational support to your hotel owners who own franchises 2) Providing full Training to your clients with the aim of helping them be more profitable Duties Operational: * Listen to customer/franchisee feedback. * Creating relationships with franchisees, * Manage a portfolio of key relationships (all are business owners) * Introduce clients to new products & services that have been purchased centrally and deliver training * Help with stock control: make sure correct stock is available for current & future promotions * Liaising with vendors including local drinks companies, fresh -produce suppliers and suppliers of food-related equipment * Liaising Distribution Centre to ensure products arrive on time * Inform clients of price changes for various ingredients, machinery or for restaurant-specific equipment such as fridges and freezers etc * Manage "product recalls" * Make site visits * Budget management and tracking and analysis of performance and client satisfactionTraining & practical support * You will be delivering onboarding and training sessions, face to face and also on Teams * Provide training and information on new products * Manage an international team of 5 staff ( all coaching /mentoring and training ) Organising team training & financial training * Help to set business targets and establish forecasting * Monitor sales progress * Ensure staff absences & holidays are coveredRequirements * Fluent English . Other languages are an asset * Experience of a franchise environment * Numerate with good excel * Car driver