Account Manager - Public Sector

* Leading international Cloud SaaS Solutions technology company.
* Account Manager to manage key clients and deliver growth
* Public sector exposure, workforce management solutions.
Hybrid Working - Candidates must be able to work from the office in Richmond on Tuesday & Wednesday as a minimum each week.
The Company:
Leading Cloud SaaS solutions organisation with 20,000 employees worldwide and 1000 in the UK providing services to Public Sector with excellent reputation for supporting their clients with first class service, unrivalled domain expertise, innovative propositions and leading-edge technology solutions.
This role will work in the Enterprise Systems Business Division across clients in high profile vertical market sectors, in particular Public Sector divisions including Healthcare, Central Government & Government services, so knowledge of navigating Public Sector frameworks for sales & services is essential.
Culture:
With a policy to recruit, develop and retain the very best staff and empower them to provide outstandingly high-quality work for their clients operating in a fast-moving marketplace, our client believes certain fundamental values set their people apart.
* We believe in best quality service and delivering outstanding value to our clients
* We take pride in our work and in being flexible, innovative, resourceful and distinctive
* We ensure that anyone we deal with (client, supplier or colleague) is treated with courtesy and respect
* We take responsibility for our actions and always act with honesty and integrity
The job:
As part of the Enterprise Systems Division, you will be working within the sales team alongside the Business Development Consultants and Senior Account Managers as the key contact for multiple accounts. Our client provides bespoke software that covers business requirements such as workforce management solutions including resource deployment, rostering, time-sheets etc.
The role involves:
* Building, managing and developing client relationships and understanding their company strategies.
* Development of account plans and solutions to your clients' strategies
* Growing the breadth and depth of services provided to your clients
* Overseeing the delivery of projects working alongside a project manager for larger projects
* Leading client facing meetings and drafting commercial documents and proposals
* Supporting pitches
You will be working to understand the clients' business needs and working collaboratively across internal teams to deliver best in class solutions. The Account Manager role is hugely rewarding, as success requires a good understanding across a range of sectors, consultative selling skills, knowledge of the wide range of business capabilities and delivery of interesting projects.
There is a commission / bonus element to this role - OTE = BASE + £20K Uncapped
Responsibilities:
* Build and manage client relationships at all levels
* Gain an understanding of your clients' different business divisions and be the trusted partner who will provide solutions to their staff management needs and strategies
* Develop, maintain and deliver against an account plan
* Co-creating a client roadmap which you will be responsible to deliver
* Supporting delivery of bi-annual business reviews and helping ensure they are thought provoking and innovative
* Identify upsell and cross-sell opportunities across the software
* Show YOY revenue growth on your accounts
* Be responsible for your account commercials and profitability
* Co-ordinate internal teams and SME's to ensure we are always providing value and are the trusted and innovative partner
* Overseeing the delivery of projects by working with the relevant project manager and helping manage internal cross-functional teams, including dedicated client teams and subject matter experts
* Review delivery against the client's SLA; take ownership of client reporting internally and externally; for example: forecasts, burn, status, etc.
Skills and experience:
* Strong communication skills and ability to effectively manage client relationships
* Proactive individual who has a solution-focused mindset
* Passionate about delivering quality work for your clients
* Detail orientated
* Solid understanding of digital solutions including cloud hosting and digital development
* A background in consultative selling
* A desire to work with as part of a team
* Strong organisation and facilitation skills
* Team player with excellent written and verbal communication skills
* Structured and clear thinker: ability to prioritise a demanding workload
* The ability to absorb information and learn quickly. You are a logical thinker that connects the dots and always strives to proactively identify risks or issues that could impede delivery
Advantageous
If you have experience in the wider Public Sector with central government, government service departments, education, rail etc that would be an advantage for this role.
What we can offer you:
Progression:
Understanding that your career progression is important to you, people get promoted on merit, when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress. Everyone's career path is different and employees are welcome to explore different areas and try out new skill sets. Just because you start off down one path doesn't mean you are committed to it indefinitely - you will have the freedom to carve your own career path.