What you’ll do:
- Ensure set targets/KPI’s and the conversion ratio’s are achieved
- Manage and plan resource levels to ensure appropriate staffing levels are available to meet the demand of the property and market – open days, check-ins etc…
- Liaise with the clients, Sodexo senior team and other key stakeholders, co-ordinate the operations teams locally to deliver the site-based residencies strategies.
- Monitor and report upon sales / survey data and drive improvements
- Meet Financial targets in relation to consumable, catering and maintenance spending.
- Meet customer expectations in relation to maintenance resolution
- Ownership for H&S across the PFI including safeguarding, compliance audits and all mandatory and statutory documentation.
What you bring:Essential
- Ability to demonstrate skills in communication.
- Demonstrates experience of working within a successful team
- Demonstrates experience of working on own initiative, effective problem solver
- Strong organization skills and robust FM knowledge
- Flexibility of work patterns to the needs of the business (eg Summer Schools)
- Experience in student accommodation or hotel services
- Strong financial acumen
- Willing to undertake additional training and learning
- Relevant qualifications in Cleaning, Hospitality Services and H&S
- Experience and working knowledge of Microsoft Word & Excel
- Report compilation and presenting
- Project planning and budget management
- Track record of leading a team
- Fully understand the dynamics of the property location and Student Living
- Understand the importance of a customer journey
- Familiar with Sodexo policies and procedures
- Relevant qualifications in Cleaning, Hospitality Services and H&S
What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company