Accounts and Partnerships Manager - remote

A growing business that believes in the power of diversity and the valuable insights that arise from varied perspectives is looking for an experienced and customer facing (business to business) Accounts and Partnerships Manager. The team is rapidly growing, and their mission is to support customers who are embedding SaaS inclusion and culture audits to their organisations across the world. 
This role has dual responsibilities. You will be the conduit between the sales team, the customer and the operational and product teams to oversee the customer experience from onboarding, support and query handling. In addition, you will be responsible for engagement with a range of regulatory, governance and trade organisations to ensure our audit is recognised within their procurement and quality processes for both individual organisations and their supply chains. 
As Accounts and Partnerships Manager, your specific responsibilities will include:

• Onboarding new clients and walking them through how to use the system, ensuring they feel confident and supported throughout the process.
• Having day-to-day customer contact, both proactively and reactively throughout the duration of the contract, for routine check ins and inbound query handling and support.
• Working with resellers to embed contractual relationships, demonstrate the offering and managing referrals from resellers.
• Signposting customers to our approved list of suppliers to deliver recommended outputs of the audit.
• Contacting, meeting and negotiating with regulatory, governance and trade organisations to outline the advantage of recognising the tool as a quality standard for how they do business across their members and supply chains.

We’re looking for an Accounts and Partnerships Manager with the following skills and experience:

• Previous experience in a similar role within a service B2B environment
• Customer focussed, able to build rapport and trust quickly
• Experienced in providing the highest quality customer service
• Fantastic communication skills, capable of explaining complex information in a clear, concise way to a range of audiences
• Problem solving attitude, able to manage challenging situations through to solution

In return you will receive a salary of £35,000 - £40,000 per annum, plus 30 days holiday and fully remote working. 
This is a fantastic opportunity to join a rapidly demanding and successful team, who are breaking the boundaries of the possible around software and data driven solutions. To apply for this role as Accounts and Partnerships Manager, please click apply online and upload an updated copy of your CV.
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