Accounts Assistant / Administrator

My client are a high end luxury retailer and are now hiring for an administrator to support their store, design and online business along with some spreadsheet/data analysis/accounts work.

As a crucial support role within the business, the position will be varied and will range from raising orders on their stock management system, responding to customer questions/enquiries and helping in the storeroom after a busy weekend of web orders.

Key objectives for the role are:

• Key pillar of support for the business manager, e-commerce and stores teams.

• Be one of the first points of contact for customer enquiries and questions, management of web orders/dispatches.

• Oversee pricing/stock maintenance

• Technical support

• Basic accounts functions  

Day to day role responsibilities

• Creating new customer accounts / raising new orders on the stock management system (ProfitPlus)

• Call/email customers to respond to enquiries / update on status of orders or any issues associated with orders and to ensure a 5-star customer experience

• Dispatch and update of orders on the backend of the e-commerce platform

• Support for the Store Manager as and when required following busy e-commerce periods

• Monitoring stock status/availability with a breadth of suppliers, ensuring information displayed on the website is current and up to date.

• Monitoring and replying to reviews, ensuring a high level of customer satisfaction is being achieved

Skills and Knowledge

Essential

• 2 to 3 years administrative experience (retail preferred)

• Technical and IT literate, capable with Microsoft products and comfortable with sales order / CRM system processes / data manipulation / spreadsheet work / excel

• Good standard of numerical, verbal and written skills

• The ability to multi-task and prioritise workloads

Desirable

• Part AAT qualified or interested in studying for the AAT

• A high level of customer facing experience

• Experience in basic back-end website management/order processing

Personal Specification

• A positive can-do attitude

• A flexible approach to working hours, including some weekend work and Bank Holidays.

• Strong, honest and open communicator.

• Thrive off a busy and dynamic environment