Admin Assistant / Receptionist

Admin Assistant/Receptionist £25k

DiSRUPT Agency are partnering with a fantastic organisation that provide inspirational education and care to children and young people, resulting in life changing experiences and countless stories of success.

We are seeking an organised and efficient Administrator to provide a customer focused, comprehensive and pragmatic administrative support service to managers and employees.

General Duties

• Answer, handle and direct switchboard calls
• Process visitors to Head Office including deliveries
• Manage meeting rooms and bookings including refreshments and catering
• Proofreading of official documentation prior to distribution to deadlines
• Support Children s Homes with administration and orders
• Distribution of documentation
• Record, compile, transcribe and distribute minutes of meetings
• Assistance with administration for Head Office meetings and events
• Create purchase order numbers on procurement system
• Resolve administrative problems and enquiries
• Arrange travel and accommodation
• Light housekeeping duties, such as keeping common areas tidy, replenishing low stock
• Respond flexibly to requests to undertake additional reasonable duties to meet the needs of Reception Office to include cover for absent colleagues
• Handling and directing emails received in Admin Inbox
• Collate correspondence (email, telephone and written) from internal and external sources
• Handle enquiries and complaints from external agencies and stakeholders
• Facilitate communication between Head Office staff and the wider company
• Ensure correct escalation of any issues (particularly complaints, referrals, safeguarding issues)

Person Specification

• At least GCSE Grade C or equivalent in English and Maths
• A typing qualification of a minimum of 50wpm
• Experience of working in a busy office environment
• Secretarial/administrative experience
• Experience of liaising with outside agencies and other organisations
• Experience of dealing with issues of a confidential nature
• Attention to detail/proofreading skills
• Excellent communication/telephone skills
• Ability to plan, organise and prioritise workload
• Ability to work on own initiative and as part of a team