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Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
The laboratory in Bristol is situated on within the purpose built Pathology Building at Southmead Hospital, North Bristol Trust. A second small laboratory is situated within the Royal United Hospital in Bath. In total, the Laboratory undertakes approximately 1.4 million tests per annum and overall employs 200 staff.
The post holder will assist the Laboratory Office Manager in providing personnel and administrative functions, ensuring that an efficient and effective administrative service is provided to the laboratories, its staff, its customers and UKHSA Bristol.
Performing general offices duties including typing, filing, photocopying etc.
Answering telephone queries from external callers and take and pass on messages for senior staff of the laboratory
Performing any other duties required by the Office Manager.
Working for our organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Job description
- To perform a high standard of clerical duties in order to provide customers with an excellent level of service.
- To be responsible for the input of confidential medical data and perform all other additional office duties to ensure the efficient day today performance of the office and specimen reception.
- The post holder would be expected to assist in any UKHSA co-ordinated response of activity of a national/international nature, e.g. A Bioterrorism incident or a major disease outbreak, e.g. SARS or Swine flu.
Communication and key working relationships
- Answering telephone calls, relaying results to health service colleague, dealing with enquiries and transferring calls.
- Attend training meetings when appropriate
Person specification
Essential Criteria:
- GCSE or O level in Maths and English
- Understanding of the importance of Confidentiality
- Ability to communicate effectively with good telephone manner
- Ability to work as a team.
- An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
Key Responsibilities
- Processing laboratory reports for mailing to customers.
- Staff the Infection Sciences Helpdesk dealing with customer queries
- Participate in the staffing of main Pathology reception.
- The transcription of reference laboratory results.
- Equipment maintenance as appropriate
- Filing, photocopying and faxing.
- Ensure scanning of patient request forms are kept up to date, including boxing up of forms, separation of medico legal forms and regular review and discard of data through shredding.
- Prepare, record and post specimens to appropriate reference laboratories.
- Maintain stationary supplies and stock control of DX specimen transport boxes.
- To undertake any reasonable task delegated by a senior member of staff.
- To liaise with the laboratory team, including Senior Medical Staff, in all matters that affect the work of the office, including taking a direct part in operational management changes.
- To perform other duties as necessitated by the exigencies of the department on all sites.
Safety
- To observe safety regulations and attend mandatory fire, manual-handling training etc.
- To observe the immunisation policy of the laboratory.
- To report all accidents to a senior member of staff.
- To ensure that equipment is used in a safe and responsible manner.
Selection Process Details
This vacancy is using Success Profiles and will assess your Behaviours and Experience.
Stage 1: Application & Sift
You will be required to complete an application form. You will be assessed on essential criteria, and this will be in the form of a:
- a CV/ Application form (‘Employer/ Activity history’ section on the application)
- 750 word Statement of Suitability.
This should outline how you consider your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.
The CV and Statement of Suitability will be marked separately, and you must pass both to move forward to interview.
Longlisting: We will be undertaking longlisting as part of this campaign.
Unfortunately, late applications will not be considered
If you are successful at this stage, you will progress to interview and assessment.
Please do not exceed 750 words. We will not consider any words over and above this number.
Feedback will not be provided at this stage.
Stage 2: Interview
You will be invited to a face to face interview at Bristol Southmead Hospital.
Behaviours and experience will be tested at interview.
You may be asked to complete a test/presentation as part of the interview.
The Behaviours tested during the interview stage will be
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Delivering at Pace
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Location
Please note that this role will be based at Bristol Southmead Hospital and does not allow hybrid working.
Option 1 - External
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Disability Confident scheme
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Reserve List clause
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
Starting salary
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase.
Either case is determined by whichever is the highest.
For further details please refer to the Information Sheet- Starting Salaries & Benefits attachment
All general enquiries relating to your application, please contact jessica.wray@ukhsa.gov.uk, for all role based questions please contact paula.smith@ukhsa.gov.uk.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here.
