Administration Coordinator | University College London Hospitals Nhs Foundation Trust

The NHNN Therapy Department is looking to recruit an Administration Coordinator to work in the administration team supporting the NHNN Therapy teams and support the department Education and Development programme.
The post holder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is taken to day-to-day management of supporting a busy clinical department and assisting Education and training projects for the NHNN Therapy teams.
The post holder will have key working relationships with all members of the administrative and clinical teams including allied health professionals, support workers, and liaison with nursing and medical colleagues. They will act as the first point of contact (in phone and email) in communication with the public, patients and other external hospital staff.
The post holder will be responsible for escalating and troubleshooting issues to the Therapy Administrator and will contribute to finding proactive solutions to routine issues.
The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.
The Administration Coordinator will actively manage the administrative processes attached to Therapy staff, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high-quality administration service, a positive experience for those who are contacting the department, and excellent customer service.
The post also supports in the coordination and running of post graduate education run by the department.
University College London Hospitals NHSFoundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.  
We provide first-class acute and specialist services across eight sites:  
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England. 
Provide an efficient and effective administrative service to a multidisciplinary team.
Actively manage administrative processes and coordinate care associated with patient pathways, bookings and solving queries that arise.
Ensure targets are met, identifying potential delays and escalating this to a team leader or supervisor.
Provide patients with a primary point of contact between the multidisciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries.
Support Education projects for Therapy and Rehabilitation team.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
This advert closes on Wednesday 14 Feb 2024

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