Senior Av And Administration Support Coordinator (Acsc)

Job Introduction

We are recruiting for a Senior AV and Administration Coordinator to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.  

This role is 40 hours per week between Monday to Friday, the core service hours of Customer Services are 07.00 – 20.00 / Flexible, based on client needs.

Role Responsibility

To provide the highest levels of client care and service to our client in line with the set policies and procedures. The Customer Enablement team functions as part of a larger UK and Ireland based Technology Services department which provides Audio Visual Services to Accenture personnel. 

The Audio Visual team specifically manages the day to day running over 200 meeting rooms including 7 event spaces catering for over 100 people per space. The audio visual team also provides white glove meeting support to our Senior Executives and play a key role in onboarding new equipment into our local environment. 

• Provide support in meeting room and event spaces where escalated from 1^st line teams
• Host regular training sessions on AV equipment in the office
• Act as point of contact and knowledge for clients for advice and guidance on event space technology
• Troubleshooting AV equipment where required and escalating to global/external teams, including managing external supplier and engineer site visits

The Ideal Candidate

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have excellent communication skills and the ability to manage challenging situations
• Have an interest in technology and the creative industries
• Be excited about the prospect of being the “face” of the client and keen to provide a first-class support to clients
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Be creative, enthusiastic, resourceful with a can-do attitude and the ability to multitask
• Have a logical approach and the ability to solve problems as they come
• Be proactive, adaptable, organised, flexible, with great attention to detail and ambition to learn and grow
• Have the ability to work independently and as part of a large team
• Previous experience in a similar role

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport